The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Estimate removal job requirements
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Accurate and complete inventory is taken, which records all furniture and effects to be removed Completed |
Evidence:
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Type of goods to be removed is accurately defined so appropriate arrangements for fragile or dangerous goods can be made, in accordance with organisational procedures and legislative requirements Completed |
Evidence:
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Hazards are identified, risks are assessed and control measures are implemented Completed |
Evidence:
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Job requirements are estimated in relation to size of van, amount of time required, labour required, hazards involved, and other resources needed to complete the job Completed |
Evidence:
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Job costs are calculated on the basis of volume, time and distance Completed |
Evidence:
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Interact with customers regarding removals
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Customer requests and queries are courteously handled face-to-face and on the telephone, in accordance with organisational procedures Completed |
Evidence:
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Customers are appropriately briefed about organisational details, legal liability, insurance and contractual details of removal job, in accordance with organisational procedures Completed |
Evidence:
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Personal contact with customer is maintained during and following removal to ensure customer needs are satisfied and concerns are addressed Completed |
Evidence:
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Prepare documentation for removal job
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Job quotation is documented and submitted to customer as required, in accordance with organisational procedures Completed |
Evidence:
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Removal is scheduled and booking staff are informed as required Completed |
Evidence:
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Removal job is audited against pre-job estimates and recommendations for improvements are made as required Completed |
Evidence:
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