The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Communicate with customers and colleagues from diverse backgrounds.
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Respect customers and colleagues from different social and cultural groups and treat them with respect and sensitivity. Completed |
Evidence:
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Consider social and cultural differences in all verbal and non-verbal communication. Completed |
Evidence:
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Respond to others in a non-discriminatory way. Completed |
Evidence:
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Make attempts to overcome language barriers. Completed |
Evidence:
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Seek help with communication when necessary. Completed |
Evidence:
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Address cross-cultural misunderstandings.
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Identify social and cultural issues that may cause conflict or misunderstanding in the workplace. Completed |
Evidence:
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Address difficulties and seek assistance from others when necessary. Completed |
Evidence:
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Consider social and cultural differences when difficulties or misunderstandings occur. Completed |
Evidence:
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Make efforts to resolve misunderstandings, taking account of social and cultural considerations. Completed |
Evidence:
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Escalate problems and unresolved issues to appropriate supervisor or manager for follow-up. Completed |
Evidence:
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