The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Greet and serve customers.
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Prioritise customers ahead of other workplace duties. Completed |
Evidence:
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Greet customers according to organisational customer service standards. Completed |
Evidence:
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Communicate with customers in a clear and professional manner. Completed |
Evidence:
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Explain and match products and services to customer needs. Completed |
Evidence:
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Work with others to deliver service.
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Identify personal limitations in serving the needs of customers and seek assistance from others where appropriate. Completed |
Evidence:
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Follow directions of supervisors and managers to deliver quality service. Completed |
Evidence:
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Resolve routine customer problems according to own level of responsibility and organisational policy. Completed |
Evidence:
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Escalate other service issues to a higher level staff member for action in line with organisational procedures. Completed |
Evidence:
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Provide feedback on customer service.
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Report service issues and customer problems as they arise. Completed |
Evidence:
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Provide customer feedback to relevant supervisors or managers. Completed |
Evidence:
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