The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Access and update visitor information.
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Identify and access sources of visitor information. Completed |
Evidence:
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Obtain general information on local facilities, products and services to meet different visitor needs. Completed |
Evidence:
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Share information with colleagues to support the efficiency and quality of service. Completed |
Evidence:
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Identify and use opportunities to update and maintain local areaknowledge. Completed |
Evidence:
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Provide information to visitors.
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Identify specific information and assistance needs of visitors, including those with special needs. Completed |
Evidence:
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Provide appropriate scope and depth of information to meet visitor needs. Completed |
Evidence:
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Identify and use opportunities to promote internal products and services. Completed |
Evidence:
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Seek feedback on information provision.
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Proactively seek visitor feedback to ensure required information has been provided. Completed |
Evidence:
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Follow procedures for any formal visitor evaluation. Completed |
Evidence:
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Provide information on visitor feedback to relevant colleagues. Completed |
Evidence:
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