The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Address client needs and expectations.
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Recognise and confirm client preferences, needs and expectations. Completed |
Evidence:
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Source and provide relevant information about programs, services and facilities to match client requirements. Completed |
Evidence:
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Meet all reasonable client needs and requests in a timely and professional manner. Completed |
Evidence:
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Encourage clients to ask questions and address these as required. Completed |
Evidence:
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Provide quality service experience.
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Organise, confirm and record appointments for clients to their satisfaction. Completed |
Evidence:
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Provide professional and personalised service to ensure a quality experience for clients. Completed |
Evidence:
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Anticipate client preferences, needs and expectations throughout the provision of services. Completed |
Evidence:
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Confirm client satisfaction in a timely manner and implement appropriate adjustments to service as required. Completed |
Evidence:
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Promote repeat business to clients by offering continued service or offers of alternatives. Completed |
Evidence:
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Maintain records of client service provided. Completed |
Evidence:
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Resolve customer complaints.
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Recognise client dissatisfaction, conflicts or complaints promptly and take action to resolve the issue. Completed |
Evidence:
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Respond to client complaints professionally and refer to appropriate personnel as required. Completed |
Evidence:
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Discuss unresolved concerns with client and prepare plan of action if appropriate. Completed |
Evidence:
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Address client needs and expectations.
|
|
Recognise and confirm client preferences, needs and expectations. Completed |
Evidence:
|
Source and provide relevant information about programs, services and facilities to match client requirements. Completed |
Evidence:
|
Meet all reasonable client needs and requests in a timely and professional manner. Completed |
Evidence:
|
Encourage clients to ask questions and address these as required. Completed |
Evidence:
|
Provide quality service experience.
|
|
Organise, confirm and record appointments for clients to their satisfaction. Completed |
Evidence:
|
Provide professional and personalised service to ensure a quality experience for clients. Completed |
Evidence:
|
Anticipate client preferences, needs and expectations throughout the provision of services. Completed |
Evidence:
|
Confirm client satisfaction in a timely manner and implement appropriate adjustments to service as required. Completed |
Evidence:
|
Promote repeat business to clients by offering continued service or offers of alternatives. Completed |
Evidence:
|
Maintain records of client service provided. Completed |
Evidence:
|
Resolve customer complaints.
|
|
Recognise client dissatisfaction, conflicts or complaints promptly and take action to resolve the issue. Completed |
Evidence:
|
Respond to client complaints professionally and refer to appropriate personnel as required. Completed |
Evidence:
|
Discuss unresolved concerns with client and prepare plan of action if appropriate. Completed |
Evidence:
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