The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Apply product knowledge.
|
|
Demonstrate knowledge of the use and application of relevant products and services according to store policy and legislative requirements. Completed |
Evidence:
|
Develop product knowledge by accessing relevant sources of information. Completed |
Evidence:
|
Approach customer.
|
|
Determine and apply timing of customer approach. Completed |
Evidence:
|
Identify and apply effective sales approach. Completed |
Evidence:
|
Convey a positive impression to arouse customer interest. Completed |
Evidence:
|
Demonstrate knowledge of customer buying behaviour. Completed |
Evidence:
|
Gather information.
|
|
Apply questioning techniques to determine customer buying motives. Completed |
Evidence:
|
Use listening skills to determine customer requirements. Completed |
Evidence:
|
Interpret and clarify non-verbal communication cues. Completed |
Evidence:
|
Identify customers by name where possible. Completed |
Evidence:
|
Direct customer to specific merchandise. Completed |
Evidence:
|
Sell benefits.
|
|
Match customer needs to appropriate products and services. Completed |
Evidence:
|
Communicate knowledge of products features and benefits clearly to customers. Completed |
Evidence:
|
Describe product use and safety requirements to customers. Completed |
Evidence:
|
Refer customers to appropriate product specialist as required. Completed |
Evidence:
|
Answer routine customer questions about merchandise accurately and honestly or refer to senior sales staff. Completed |
Evidence:
|
Overcome objections.
|
|
Identify and accept customer objections. Completed |
Evidence:
|
Categorise objections into price, time and merchandise characteristics. Completed |
Evidence:
|
Offer solutions according to store policy. Completed |
Evidence:
|
Apply problem solving to overcome customer objections. Completed |
Evidence:
|
Close sale.
|
|
Monitor, identify and respond appropriately to customer buying signals. Completed |
Evidence:
|
Encourage customer to make purchase decisions. Completed |
Evidence:
|
Select and apply appropriate method of closing sale. Completed |
Evidence:
|
Maximise sales opportunities.
|
|
Recognise and apply opportunities for making additional sales. Completed |
Evidence:
|
Advise customer of complementary products or services according to customer's identified need. Completed |
Evidence:
|
Review personal sales outcomes to maximise future sales. Completed |
Evidence:
|