The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify customer needs.
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Identify specific customer needs and preferences, including cultural needs and expectations. Completed |
Evidence:
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Identify any customer requirements which breach ethical, legal or confidentiality commitments. Completed |
Evidence:
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Establish rapport with customer to promote goodwill and trust. Completed |
Evidence:
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Suggest products to meet customer needs.
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Use product knowledge to tailor product options to specific customer needs. Completed |
Evidence:
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Suggest product and service options according to current promotional focus of the organisation. Completed |
Evidence:
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Seek information on competitor product range and use to offer comparisons. Completed |
Evidence:
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Suggest additional products and options to enhance customer request and maximise profitability of sale. Completed |
Evidence:
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Source additional information to meet specific customer needs. Completed |
Evidence:
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Provide product information and advice.
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Provide current and accurate product information and advice in a timely manner. Completed |
Evidence:
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Suggest alternative products and services if desired products are unavailable. Completed |
Evidence:
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Present all options promptly in a clear format and style. Completed |
Evidence:
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Disclose and ensure customer understanding of sales, product coordination and delivery fees. Completed |
Evidence:
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Provide appropriate scope and depth of information to meet customer needs. Completed |
Evidence:
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Sell products.
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Clearly explain and promote product features and benefits. Completed |
Evidence:
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Provide additional information to address customer questions and objections. Completed |
Evidence:
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Select and use techniques at appropriate time to close sale. Completed |
Evidence:
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Identify and act on opportunities to enhance service quality. Completed |
Evidence:
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Follow up sales opportunities.
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Make follow up contact with customer if appropriate. Completed |
Evidence:
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Provide any required after sales service according to organisational procedures. Completed |
Evidence:
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Identify customer needs.
|
|
Identify specific customer needs and preferences, including cultural needs and expectations. Completed |
Evidence:
|
Identify any customer requirements which breach ethical, legal or confidentiality commitments. Completed |
Evidence:
|
Establish rapport with customer to promote goodwill and trust. Completed |
Evidence:
|
Suggest products to meet customer needs.
|
|
Use product knowledge to tailor product options to specific customer needs. Completed |
Evidence:
|
Suggest product and service options according to current promotional focus of the organisation. Completed |
Evidence:
|
Seek information on competitor product range and use to offer comparisons. Completed |
Evidence:
|
Suggest additional products and options to enhance customer request and maximise profitability of sale. Completed |
Evidence:
|
Source additional information to meet specific customer needs. Completed |
Evidence:
|
Provide product information and advice.
|
|
Provide current and accurate product information and advice in a timely manner. Completed |
Evidence:
|
Suggest alternative products and services if desired products are unavailable. Completed |
Evidence:
|
Present all options promptly in a clear format and style. Completed |
Evidence:
|
Disclose and ensure customer understanding of sales, product coordination and delivery fees. Completed |
Evidence:
|
Provide appropriate scope and depth of information to meet customer needs. Completed |
Evidence:
|
Sell products.
|
|
Clearly explain and promote product features and benefits. Completed |
Evidence:
|
Provide additional information to address customer questions and objections. Completed |
Evidence:
|
Select and use techniques at appropriate time to close sale. Completed |
Evidence:
|
Identify and act on opportunities to enhance service quality. Completed |
Evidence:
|
Follow up sales opportunities.
|
|
Make follow up contact with customer if appropriate. Completed |
Evidence:
|
Provide any required after sales service according to organisational procedures. Completed |
Evidence:
|