The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify client needs and expectations
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Current and potential clients are identified Completed |
Evidence:
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Needs and expectations are discussed and clarified with clients Completed |
Evidence:
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Determine and implement response to client needs
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Appropriate decision making processes are established with client and relevant stakeholders Completed |
Evidence:
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Options are identified Completed |
Evidence:
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Decision making criteria are identified taking account of client needs and organisational context Completed |
Evidence:
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Decision making criteria are applied to options in order to identify range of relevant outcomes Completed |
Evidence:
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Appropriate response are selected and implemented Completed |
Evidence:
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Client needs are recognised and taken into consideration in accordance with anti discrimination and other organisation policy and procedures Completed |
Evidence:
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Manage client expectations
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Range of possible organisational responses are communicated to the client in a timely manner Completed |
Evidence:
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Client is informed of options for further action Completed |
Evidence:
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Courtesy, consideration and sensitivity are exercised at all times with the client Completed |
Evidence:
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All necessary documentation is obtained, completed and processed according to organisation's policy and procedures Completed |
Evidence:
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Organisation's policy and procedures relating to confidentiality are implemented Completed |
Evidence:
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Assistance is sought to manage clients' expectations when necessary Completed |
Evidence:
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Clients are referred to other personnel where necessary to ensure their needs are managed efficiently Completed |
Evidence:
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