The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Communicate verbally
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Language used in all communications is clear concise and appropriate to client, assignment and organisation's requirements Completed |
Evidence:
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Active listening skills and questioning techniques are used to clarify issues Completed |
Evidence:
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Established communication pathways are used for routine and non-routine communication Completed |
Evidence:
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Communicate non verbally
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Non verbal communication is positive, culturally appropriate and tailored to the audience Completed |
Evidence:
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Non verbal communication is consistent with verbal communication Completed |
Evidence:
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Communicate with clients
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Questioning, learning and summarising skills are used to establish client needs Completed |
Evidence:
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The needs of clients are addressed in line with organisation's policy and procedures Completed |
Evidence:
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Confidentiality is observed in accordance with organisation's policies and procedures Completed |
Evidence:
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Give and receive instructions
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Instructions received are acted upon within an agreed time frame and to meet organisation needs Completed |
Evidence:
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Difficulties/problem areas are identified and communicated to the appropriate person in a timely manner Completed |
Evidence:
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Clarification of instructions is sought from the appropriate person Completed |
Evidence:
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Instructions are relayed clearly, concisely and accurately and confirmation of understanding obtained Completed |
Evidence:
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Take part in group discussions and informal meetings
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Contributions are made in small informal group activities and meetings to facilitate outcomes Completed |
Evidence:
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Responses are sought from, and provided to, other group members in a constructive way Completed |
Evidence:
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Views and opinions of individuals or a group are understood, acknowledged and accurately represented to others where required Completed |
Evidence:
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Prepare and process routine written correspondence notes and records
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Information and ideas are presented in a format, language and timeframe to meet organisation's requirements Completed |
Evidence:
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Presentation of written documents meets organisation's standards of style and accuracy Completed |
Evidence:
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Documents are processed to comply with legislative requirements and organisation's policy and procedures Completed |
Evidence:
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