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Evidence Guide: MEM23118 - Apply production and service control techniques

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MEM23118 - Apply production and service control techniques

What evidence can you provide to prove your understanding of each of the following citeria?

Establish scope of required production or service control

  1. Identify products or services required by customers, including quality and delivery requirements
  2. Identify current production or service control tasks, key performance indicators (KPIs), and context within organisation strategic objectives and markets
  3. Identify software techniques required for production or service control, communications and reporting
  4. Identify stakeholders to be consulted on the production or service control tasks
  5. Confirm work health and safety (WHS) and regulatory requirements, codes of practice, standards and risk assessment requirements
Identify products or services required by customers, including quality and delivery requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify current production or service control tasks, key performance indicators (KPIs), and context within organisation strategic objectives and markets

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify software techniques required for production or service control, communications and reporting

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify stakeholders to be consulted on the production or service control tasks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm work health and safety (WHS) and regulatory requirements, codes of practice, standards and risk assessment requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review current data collection and production or service provision

  1. Determine measurable parameters of production process or service delivery
  2. Determine parameters of product or service that are open to control and establish tolerances or acceptable variation
  3. Review process control functions
  4. Review production control performance indicators and indices
  5. Review the role of probability in sampling and SPC
  6. Review process capability and SPC evaluation, control charts and sampling
  7. Review features and functions of graphical methods for display of data
Determine measurable parameters of production process or service delivery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine parameters of product or service that are open to control and establish tolerances or acceptable variation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review process control functions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review production control performance indicators and indices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review the role of probability in sampling and SPC

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review process capability and SPC evaluation, control charts and sampling

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review features and functions of graphical methods for display of data

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse data and apply production control principles to improve product manufacture or service provision

  1. Obtain or record production or service data or appropriate data samples using manual and automated devices
  2. Use software and control chart techniques to generate histograms, Pareto diagrams, flowcharts, tally-charts, scatter plots and/or run charts in accordance with procedures
  3. Analyse data for trends and correlations and apply to process improvement, quality control and other support functions in accordance with procedures
  4. Determine process capability indices for an appropriate sample of a product or service delivery
  5. Establish required performance indicators for production or service operations
  6. Take corrective action in accordance with procedures
  7. Monitor production or service delivery using control charts to determine compliance of the product or service with specified performance limits
  8. Take further corrective action as required
  9. Provide required reports in accordance with procedures
  10. Provide documentation including data, graphics, capability assessments, control and continuous improvement processes
Obtain or record production or service data or appropriate data samples using manual and automated devices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use software and control chart techniques to generate histograms, Pareto diagrams, flowcharts, tally-charts, scatter plots and/or run charts in accordance with procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse data for trends and correlations and apply to process improvement, quality control and other support functions in accordance with procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine process capability indices for an appropriate sample of a product or service delivery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish required performance indicators for production or service operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take corrective action in accordance with procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor production or service delivery using control charts to determine compliance of the product or service with specified performance limits

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take further corrective action as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide required reports in accordance with procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide documentation including data, graphics, capability assessments, control and continuous improvement processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge