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Evidence Guide: HLTADM008 - Administer and coordinate Telehealth services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTADM008 - Administer and coordinate Telehealth services

What evidence can you provide to prove your understanding of each of the following citeria?

Develop and maintain Telehealth networks.

  1. Establish and maintain Telehealth networks using communication skills to develop trust and confidence with diverse people and groups.
  2. Use, update and share Telehealth service provider information with health professionals and other colleagues.
  3. Develop and refine approaches to Telehealth service provision by pro-actively identifying and using opportunities to update and expand own knowledge.
Establish and maintain Telehealth networks using communication skills to develop trust and confidence with diverse people and groups.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use, update and share Telehealth service provider information with health professionals and other colleagues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and refine approaches to Telehealth service provision by pro-actively identifying and using opportunities to update and expand own knowledge.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain compliance with ethical and legal requirements.

  1. Determine risks associated with the sharing of information on Telehealth platforms.
  2. Ensure collection, use and disclosure of patient information is consistent with information privacy principles and fulfilling duty of confidentiality in line with organisational policies and accreditation standards.
  3. Recognise and respect patient rights, care and safety in line with organisational policy and duty of regarding all aspects of the Telehealth service.
  4. Perform all work within the boundaries of responsibility and refer problems to supervisor or other appropriate health professional.
Determine risks associated with the sharing of information on Telehealth platforms.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure collection, use and disclosure of patient information is consistent with information privacy principles and fulfilling duty of confidentiality in line with organisational policies and accreditation standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and respect patient rights, care and safety in line with organisational policy and duty of regarding all aspects of the Telehealth service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform all work within the boundaries of responsibility and refer problems to supervisor or other appropriate health professional.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support Telehealth service provision.

  1. Confirm the information included in referrals and requests is clear, accurate and complete.
  2. Contact service providers and organise care as requested by an authorised health professional according to organisational policies and procedures.
  3. Coordinate information flow to meet consultation requirements.
  4. Identify and respond promptly to routine administrative Telehealth service problems.
  5. Pro-actively support colleagues with Telehealth services, share information and provide accurate information in response to queries.
Confirm the information included in referrals and requests is clear, accurate and complete.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact service providers and organise care as requested by an authorised health professional according to organisational policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate information flow to meet consultation requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and respond promptly to routine administrative Telehealth service problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pro-actively support colleagues with Telehealth services, share information and provide accurate information in response to queries.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete Telehealth administration.

  1. Manage appointments, recall and reminder systems for Telehealth as per instructions provided by an authorised health professional.
  2. Complete Telehealth financial administration tasks according to billing systems and specific Telehealth requirements.
  3. Maintain client documentation according to organisational and compliance requirements.
Manage appointments, recall and reminder systems for Telehealth as per instructions provided by an authorised health professional.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete Telehealth financial administration tasks according to billing systems and specific Telehealth requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain client documentation according to organisational and compliance requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to evaluation of Telehealth services.

  1. Measure and benchmark performance using agreed methods and tools.
  2. Monitor and evaluate Telehealth systems and promote risk reduction strategies in line with legal and ethical standards.
  3. Promote compliance with accreditation requirements related to Telehealth.
  4. Implement and evaluate change in conjunction with colleagues to ensure goals are achieved.
Measure and benchmark performance using agreed methods and tools.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and evaluate Telehealth systems and promote risk reduction strategies in line with legal and ethical standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote compliance with accreditation requirements related to Telehealth.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and evaluate change in conjunction with colleagues to ensure goals are achieved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge