The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish or review marketing strategy
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Establish or review marketing strategy, and develop marketing tools within budget and timelines Completed |
Evidence:
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Confirm and implement marketing strategy across organisation or business unit Completed |
Evidence:
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Establish or review supplier relationship
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Establish criteria to enable effective evaluation of supplier services and assess all existing suppliers against criteria Completed |
Evidence:
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Identify and analyse availability and suitability of alternate suppliers who can meet service support requirements within legislative requirements Completed |
Evidence:
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Undertake cost–benefit analysis of suppliers to finalise supplier network Completed |
Evidence:
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Establish terms of appointment of suppliers to achieve service support requirements, and maintain and develop relationships with suppliers Completed |
Evidence:
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Establish or review client services
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Determine client services to meet client expectations, enterprise policy and philosophy, and industry legislative requirements Completed |
Evidence:
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Establish key performance indicators to measure customer service, review existing client services against these and improve where required Completed |
Evidence:
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Document service standards in prescribed format and communicate to all stakeholders Completed |
Evidence:
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Deliver services within timeframe and budget Completed |
Evidence:
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