The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Receive and clarify claim information
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Receive and record information relating to claim accurately onto system Completed |
Evidence:
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Advise customer of organisational claims procedures and respond to queries courteously and accurately Completed |
Evidence:
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Verify completeness of information Completed |
Evidence:
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Analyse all information against legislative requirements and organisational guidelines to decide for or against liability Completed |
Evidence:
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Determine whether claim is routine and fully covered by policy Completed |
Evidence:
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Pass claims not completely routine and within policy guidelines to appropriate staff Completed |
Evidence:
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Communicate information which potentially impacts on future renewal of policy or renewal terms promptly to underwriter or other appropriate staff in keeping with organisational policy Completed |
Evidence:
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Determine acceptability of claim
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Determine acceptability of claim against policy specifications Completed |
Evidence:
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Check reinsurance coverage Completed |
Evidence:
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Refer queries on facts or valid acceptance of claim to specialists for advice, where required Completed |
Evidence:
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Accept or reject claim
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Process claim within required timeframes and according to organisational guidelines Completed |
Evidence:
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Use effective decision-making process to accept or reject claims within timeframes in accordance with legislation, organisational policy and procedures, and codes of practice as applicable Completed |
Evidence:
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Observe referral procedures where claim amounts are outside claims settlement and/or claims management authorities Completed |
Evidence:
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Make decision on liability in light of need to withstand scrutiny in subsequent proceedings Completed |
Evidence:
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Process claim
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Register claim and process promptly in accordance with organisational guidelines and procedures Completed |
Evidence:
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Pass payment information on to appropriate staff, where required Completed |
Evidence:
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Inform customer of progress of claim Completed |
Evidence:
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Record all claim information accurately Completed |
Evidence:
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Document liability decisions
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Communicate liability decisions clearly to the relevant parties in a manner required by legislation, operating procedures and codes of practice as applicable Completed |
Evidence:
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Communicate reasons for decisions promptly to customer and other relevant parties Completed |
Evidence:
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Document decisions to demonstrate basis on which decision was reached and all evidence and/or information that was considered, where appropriate Completed |
Evidence:
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File documentation regarding decision according to organisational policy and procedure Completed |
Evidence:
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