The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify client needs.
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Relationship with client is established using appropriate interpersonal techniques to confirm needs and expectations. Completed |
Evidence:
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Clients are provided with information about available investigative services to meet their needs and assisted in selection of a preferred option. Completed |
Evidence:
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Benefits and limitations of preferred investigative options to meet client needs are discussed with client using appropriate communication skills. Completed |
Evidence:
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Limitations in meeting client needs are recognised and assistance sought as required from relevant persons. Completed |
Evidence:
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Deliver investigative services.
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Effective investigative services are provided to meet identified client needs in accordance with assignment instructions and legislative requirements. Completed |
Evidence:
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Special requirements of client are identified and service adjusted as required in accordance with client requirements. Completed |
Evidence:
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Information regarding possible problems is promptly communicated to clients and contingency management plans implemented within an appropriate timeframe. Completed |
Evidence:
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Investigative evidence is gathered and organised in accordance with client and legislative requirements. Completed |
Evidence:
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Review customer service.
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Client satisfaction is regularly reviewed using verifiable evidence in accordance with assignment instructions. Completed |
Evidence:
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Client feedback is analysed in consultation with relevant persons and used as the basis for improvements to service delivery. Completed |
Evidence:
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Client complaints are handled promptly and courteously and details recorded. Completed |
Evidence:
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Investigative records are safely and securely maintained in accordance with client confidentiality and legislative requirements. Completed |
Evidence:
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