The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify programs and service requirements to meet client needs
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Use client information to target service provision for clients and to enable quality service to be provided Completed |
Evidence:
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Investigate the needs of clients according to organisation procedures Completed |
Evidence:
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Establish and apply procedures to monitor, assess and report client satisfaction with service delivery Completed |
Evidence:
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Interact and consult with clients as required to monitor changing needs so they can be addressed Completed |
Evidence:
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Seek advice or services from other workers or agencies or primary health practitioners as required Completed |
Evidence:
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Develop and implement programs for meeting client needs
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Undertake appropriate planning to ensure client needs are met Completed |
Evidence:
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Put in place mechanisms to ensure client service information is recorded, maintained and applied to future client dealings so service developments are well informed and appropriate Completed |
Evidence:
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Develop programs as required Completed |
Evidence:
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Review client services in consultation with clients and other relevant people including primary health practitioners Completed |
Evidence:
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Monitor client service delivery to ensure it upholds the organisation's reputation, addresses individual client differences and meets duty of care responsibility Completed |
Evidence:
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Identify and address problems in addressing client needs in accordance with organisation procedures Completed |
Evidence:
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Maintain all relevant documentation relating to clients and service delivery and communicate in accordance with organisation procedures Completed |
Evidence:
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Maintain high standards of client service delivery in line with procedural and legislative requirements Completed |
Evidence:
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Seek provision of services from other workers, agencies or primary health practitioners as required Completed |
Evidence:
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Facilitate strategies and opportunities to meet the needs of people and develop according to organisation policies and procedures Completed |
Evidence:
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Facilitate individual differences, rights, needs and preferences within programs Completed |
Evidence:
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Incorporate special needs in the development of programs and services Completed |
Evidence:
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Communicate the needs of clients to carers and other workers as required Completed |
Evidence:
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Make available appropriate program resources Completed |
Evidence:
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Monitor and review programs
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Ensure changes to client service are within policy and budgetary frameworks Completed |
Evidence:
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Ensure the provision of training as required for implementation to meet changing client needs and community expectations Completed |
Evidence:
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Modify specified aspects of the service or service delivery as needed to meet changing client and service requirements Completed |
Evidence:
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Ensure changes to client service are within procedural and legislative requirements and maintain high standards of delivery Completed |
Evidence:
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Undertake appropriate planning to ensure client needs are met Completed |
Evidence:
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Develop required programs Completed |
Evidence:
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Make referrals to external services as appropriate Completed |
Evidence:
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