The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Communicate effectively with clients and staff
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Identify and use appropriate communication strategies to: Completed |
Evidence:
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establish rapport |
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Completed |
Evidence:
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exchange information |
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Completed |
Evidence:
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facilitate resolution of issues |
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Completed |
Evidence:
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defuse potentially difficult situations
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Conduct interviews according to established procedures Completed |
Evidence:
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Give feedback and advice in a way which reflects current identified good practice Completed |
Evidence:
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Demonstrate respect for individual, cultural and social differences, needs and rights in communicating with clients and colleagues Completed |
Evidence:
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If communication break down occurs, respond appropriately and refer to other staff or specialist services if required to ensure duty of care responsibilities are met Completed |
Evidence:
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Respond to enquiries in a manner that promotes achievement of mutual outcomes Completed |
Evidence:
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Respect and consider differences in views in a way that values and encourages the contributions of others Completed |
Evidence:
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Ensure communication represents the organisation effectively where appropriate Completed |
Evidence:
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Contribute to the implementation of effective communication strategies
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Implement strategies to check on the effectiveness of communication with clients and colleagues Completed |
Evidence:
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Facilitate access to interpretive and translation services as required Completed |
Evidence:
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Regularly review established channels of communication to ensure clients and co workers are informed of relevant information in a timely way Completed |
Evidence:
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Provide coaching in effective communication to colleagues and clients as required Completed |
Evidence:
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Maintain relevant work-related networks and relationships as required to ensure client needs and organisation objectives are met Completed |
Evidence:
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Use specific communication techniques to maintain constructive interaction
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Put in place strategies to develop a trusting relationship that will enable negotiation of communication barriers Completed |
Evidence:
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Use communication skills and processes to identify and address barriers to communication and facilitate identification of individual issues Completed |
Evidence:
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Use effective skills in listening and providing feedback to ensure stories are heard and to support exploration and validation of issues raised Completed |
Evidence:
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Seek agreement on processes to be followed to address issues within scope of own abilities, skills and work role Completed |
Evidence:
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Make referral for conflict resolution and mediation as appropriate Completed |
Evidence:
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Facilitate discussions
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Provide opportunities to fully explore all relevant issues Completed |
Evidence:
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Routinely use strategies that encourage all group members to participate equally, including seeking and acknowledging contributions from all members Completed |
Evidence:
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Routinely contribute to and follow objectives and agendas for meetings and discussions Completed |
Evidence:
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Provide relevant information to groups as appropriate to facilitate outcomes Completed |
Evidence:
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Evaluate group communication strategies to promote ongoing participation of all parties Completed |
Evidence:
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Implement strategies to ensure the specific communication needs of individuals within the group are identified and addressed Completed |
Evidence:
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Identify communication strategies to build relationships with clients who are involuntary or present communication challenges
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Identify and address specific communication barriers such as: Completed |
Evidence:
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closed or unreceptive attitudes |
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Completed |
Evidence:
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mistrust or misunderstanding of people, organisations, systems and/or processes |
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Completed |
Evidence:
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emotional states, such as fear, anger and frustration
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Identify areas of mistrust or conflict that may require resolution Completed |
Evidence:
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Identify the need to include additional parties Completed |
Evidence:
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