The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Build interpersonal communication strategies
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Establish database of international clients applying relevant fields Completed |
Evidence:
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Establish and note preferred mode of communication for international clients Completed |
Evidence:
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Take into account the influence of geographic separation in establishing preferred mode of communication with international clients Completed |
Evidence:
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Use a diary of communications with international clients to provide a reminder to facilitate regular contact with international clients Completed |
Evidence:
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Establish a record-keeping strategy for communications with international clients Completed |
Evidence:
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Analyse and identify culturally appropriate communication strategies with clients
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Identify sources of information relating to culturally appropriate styles of communication for specific cultural groups among international clients Completed |
Evidence:
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Analyse and note, using available information sources, culturally appropriate styles of communication for specific cultural groups among international clients Completed |
Evidence:
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Apply culturally appropriate communication strategies with clients
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Use preferred client communication styles and modes of communication with international clients Completed |
Evidence:
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Use culturally appropriate verbal and non-verbal communication processes to establish rapport with international clients Completed |
Evidence:
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Use active listening to establish rapport with international clients Completed |
Evidence:
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Investigate and act upon opportunities to offer positive feedback to clients Completed |
Evidence:
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Use open questions to promote two-way communication Completed |
Evidence:
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Identify and act upon potential barriers to effective communication with international clients taking into account cultural influences Completed |
Evidence:
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Ensure communication processes initiated identify client needs, preferences and expectations Completed |
Evidence:
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Maintain and improve relationships with international clients
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Develop strategies to establish processes for obtaining ongoing feedback from international clients to monitor satisfaction levels using appropriate techniques Completed |
Evidence:
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Use strategies developed to elicit feedback to provide information in a form that can be used to improve relationships with international clients Completed |
Evidence:
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Use feedback obtained to develop and implement strategies to maintain and improve relationships with international clients Completed |
Evidence:
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Review the effectiveness of communication with international clients on a regular basis Completed |
Evidence:
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