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Evidence Guide: BSBPMG418A - Apply project stakeholder engagement techniques

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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BSBPMG418A - Apply project stakeholder engagement techniques

What evidence can you provide to prove your understanding of each of the following citeria?

Assist in identifying and addressing stakeholder interests

  1. Assist in identifying stakeholders relevant to project objectives
  2. Segment stakeholder interests and assist in determining forms of engagement
  3. Consider interests of stakeholders when advising on project operations
  4. Support actions to address differing stakeholder interests where required
Assist in identifying stakeholders relevant to project objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Segment stakeholder interests and assist in determining forms of engagement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider interests of stakeholders when advising on project operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support actions to address differing stakeholder interests where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Actively participate in stakeholder engagement

  1. Apply interpersonal skills to ensure stakeholder engagement is effective
  2. Conduct stakeholder engagement in line with agreed defined project roles
  3. Establish and clarify stakeholder behavioural expectations where required
  4. Openly engage with stakeholder performance reviews
  5. Recognise and address development needs and opportunities to support stakeholder engagement
Apply interpersonal skills to ensure stakeholder engagement is effective

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct stakeholder engagement in line with agreed defined project roles

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and clarify stakeholder behavioural expectations where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Openly engage with stakeholder performance reviews

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and address development needs and opportunities to support stakeholder engagement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist stakeholder communications

  1. Assist in determining and documenting stakeholder communication needs
  2. Assist in negotiating agreement on project communication method, and content and timing of stakeholder engagement
  3. Support the communication of information as planned within authority levels, identifying and addressing variances
Assist in determining and documenting stakeholder communication needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist in negotiating agreement on project communication method, and content and timing of stakeholder engagement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support the communication of information as planned within authority levels, identifying and addressing variances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

identifying and segmenting stakeholders relevant to the project

engaging stakeholders using interpersonal skills appropriate to the project context

selecting communications methods relevant to the project needs and stakeholder expectations.

Context of and specific resources for assessment

Assessment must ensure access to:

examples of project documentation detailing stakeholder engagement

records of project team involvement in stakeholder engagement activities.

Method of assessment

A range of assessment methods should be used to assess practical skill and knowledge. The following assessment methods are appropriate for this unit:

written reports and examples of stakeholder engagement

observation of performance in role plays that demonstrate techniques in stakeholder engagement

direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate

analysis of responses addressing different project scenarios that present issues and problems in project stakeholder engagement

oral or written questioning to assess knowledge of strategies for engagement stakeholders

review of stakeholder engagement issues and responses within authorities.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Required Skills and Knowledge

Required skills

analytical skills to identify and segment stakeholder engagement

interpersonal skills to facilitate stakeholder engagement

teamwork and communication skills to acquire and disseminate relevant project information

technology skills to use software and communication technologies relevant to the industry and project context

writing and media skills to generate project communications content with stakeholders.

Required knowledge

common problems leading to variances in stakeholder engagement

interests and expectations of stakeholders

levels and means of stakeholder engagement in projects

types of project stakeholders.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Stakeholders are those whose interests are impacted by the project, and may include:

associated organisations

clients

community

internal and external parties

sponsors

suppliers

team members

users.

Interests:

may include:

articulated needs

expectations

expressed or implied

preferences

requirements

may relate to:

how the activities of the project are conducted

the product of the project.

Forms of engagement may include:

collaborating

consulting

empowering

informing

involving.

Interpersonal skills may include:

conflict management

dealing with emotions and stress

decision making

demonstrating sensitivity to diversity issues

emotional intelligence

leadership

modelling desired behaviour

negotiating

trust building

verbal and non-verbal communication.

Roles may include:

accountabilities

authorities

delegations

reporting arrangements

responsibilities.

Behavioural expectations may include:

client expectations

dealing with differences in:

culture

ethnic background

other personal characteristics of project individuals

religion

skills

organisation performance indicators

responding to conflict.

Communication needs may include:

communication method used

confidentiality requirements

content required

cultural differences

geographical dispersion

privacy and other relevant legislation

protocols

required approvals.

Communication method may include:

direct and indirect

face-to-face

discussions

interviews

large and small meetings

forums and workshops

use of communications media, including:

audiovisual media

internet

mobile communications

newspaper and magazines

radio

social and business media

telephone

television.

Variances may include:

incorrect or misleading content

missing reports

stakeholder complaints

untimely distribution.