The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Plan to meet internal and external customer requirements
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Investigate, identify, assess, and include the needs of customers in planning processes Completed |
Evidence:
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Ensure plans achieve the quality, time and cost specifications agreed with customers Completed |
Evidence:
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Ensure delivery of quality products and/or services
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Deliver products and/or services to customer specifications within organisation's business plan Completed |
Evidence:
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Manage team performance to consistently meet the organisation's quality and delivery standards Completed |
Evidence:
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Assist colleagues to overcome difficulty in meeting customer service standards using leadership, supervision, coaching and mentoring Completed |
Evidence:
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Monitor, adjust and review customer service
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Develop and use strategies to monitor progress in achieving product and/or service targets and standards Completed |
Evidence:
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Develop and use strategies to obtain customer feedback to improve the provision of products and/or services Completed |
Evidence:
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Develop, procure and use resources effectively to provide quality products and/or services to customers Completed |
Evidence:
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Make decisions to overcome problems and to adapt customer services, products and/or service delivery in consultation with appropriate individuals and groups Completed |
Evidence:
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Manage records, reports and recommendations within the organisation's systems and processes Completed |
Evidence:
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