The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Assist customer to articulate needs
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Ensure customer needs are fully explored, understood and agreed Completed |
Evidence:
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Explain and match available services and products to customer needs Completed |
Evidence:
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Identify and communicate rights and responsibilities of customers to the customer as appropriate Completed |
Evidence:
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Satisfy complex customer needs
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Explain possibilities for meeting customer needs Completed |
Evidence:
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Assist customers to evaluate service and/or product options to satisfy their needs Completed |
Evidence:
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Determine and prioritise preferred actions Completed |
Evidence:
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Identify potential areas of difficulty in customer service delivery and take appropriate actions in a positive manner Completed |
Evidence:
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Manage networks to ensure customer needs are addressed
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Establish effective regular communication with customers Completed |
Evidence:
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Establish, maintain and expand relevant networks to ensure appropriate referral of customers to products and services from within and outside the organisation Completed |
Evidence:
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Ensure procedures are in place to ensure that decisions about targeting of customer services are based on uptodate information about the customer and the products and servicesavailable Completed |
Evidence:
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Ensure procedures are put in place to ensure that referrals are based on the matching of the assessment of customer needs and availability of products and services Completed |
Evidence:
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Maintain records of customer interaction in accordance with organisational procedures Completed |
Evidence:
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