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Evidence Guide: ACMACR404 - Manage conflict situations in an animal control and regulation environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ACMACR404 - Manage conflict situations in an animal control and regulation environment

What evidence can you provide to prove your understanding of each of the following citeria?

Identify the conflict situation

  1. Identify and define the conflict, and record details according to workplace policies and procedures
  2. Anticipate causes of a dispute or conflict and harmful behaviour, and implement appropriate responses to prevent escalation
  3. Identify parties involved in the conflict
  4. Identify and analyse the issues of the conflict
  5. Instigate proceedings to settle the dispute or conflict with minimal delay according to legislative requirementsand workplace procedures
  6. Identify situations requiring assistance and request support promptly
Identify and define the conflict, and record details according to workplace policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Anticipate causes of a dispute or conflict and harmful behaviour, and implement appropriate responses to prevent escalation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify parties involved in the conflict

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and analyse the issues of the conflict

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instigate proceedings to settle the dispute or conflict with minimal delay according to legislative requirementsand workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify situations requiring assistance and request support promptly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate resolution

  1. Address conflict constructively and resolve using appropriate strategies according to workplace procedures
  2. Use negotiation techniques to maintain positive interaction and to divert and minimise aggressive behaviour
  3. Use effective communication techniques to ensure third parties understand the information received
  4. Recognise social and cultural differences and take into account when choosing a negotiation approach
  5. Request assistance, as required, for situations that cannot be resolved through negotiation or mutual resolution
  6. Keep an accurate, complete and accessible record of the resolution
Address conflict constructively and resolve using appropriate strategies according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use negotiation techniques to maintain positive interaction and to divert and minimise aggressive behaviour

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use effective communication techniques to ensure third parties understand the information received

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise social and cultural differences and take into account when choosing a negotiation approach

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Request assistance, as required, for situations that cannot be resolved through negotiation or mutual resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Keep an accurate, complete and accessible record of the resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate response

  1. Evaluate the effectiveness of the response and review
  2. Use appropriate systems, records and reporting procedures to document the evaluation according to workplace procedures
Evaluate the effectiveness of the response and review

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate systems, records and reporting procedures to document the evaluation according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge