Application
This unit describes the performance outcomes, skills and knowledge required to set up, operate and maintain Totalisator Agency Board (TAB) facilities and to provide information to customers on TAB operations and regulations.
The unit applies to all sectors of the hospitality industry that operate a TAB outlet and to frontline service personnel who operate under general supervision within established procedures.
In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This content is addressed in SITHGAM001 Provide responsible gambling services.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Set up a TAB outlet. | 1.1.Carry out opening procedures according to TAB guidelines and organisational procedures. 1.2.Set up Austext or Teletext facilities, ensuring pages and sub pages are correctly displayed on television sets. 1.3.Ensure cleanliness, temperature and lighting of TAB environment. |
2. Advise customers on TAB operations and regulations. | 2.1.Advise customers on TAB procedures according to legislative requirements and organisational procedures. 2.2.Respond to customer queries, requests and complaints according to organisational standards. |
3. Operate TAB betting machine. | 3.1.Follow TAB operations and administration manuals for operating a TAB betting machine. 3.2.Interpret error messages and take action to rectify errors according to legislative requirements and organisational procedures. |
4. Update daily racing activity information. | 4.1.Obtain information on daily racing activities through appropriate sources. 4.2.Update wall lists as new information is received. |
5. Perform TAB terminal accounting and security procedures. | 5.1.Balance dockets for cash payments. 5.2.Pay out correct winnings to customers. 5.3.Verify large payments according to organisational procedures. 5.4.Monitor security of cash and venue according to organisational procedures. 5.5.Observe customers and onlookers and note and report unusual practices promptly. 5.6.Complete end-of-shift balance according to organisational procedures. |
6. Clean and maintain TAB equipment. | 6.1.Clean machines according to TAB guidelines and work health and safety regulations. 6.2.Make simple machine repairs with minimum disruption to customers and according to TAB specifications. 6.3.Report unserviceable machines promptly to the TAB and take follow-up action to ensure breakdown is rectified. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
demonstrate the following procedures used when operating a Totalisator Agency Board (TAB) outlet over a minimum of two service periods, including:
opening procedures for a TAB outlet listed in knowledge evidence
operation of basic TAB betting machine activities listed in knowledge evidence
TAB terminal accounting and security procedures
explain each of the different bet types listed in the knowledge evidence to customers.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
basic rules and regulations of the TAB relating to:
compiling bet tickets for the various bet types
collection of winnings
displaying race types and their results:
thoroughbred
greyhound
harness
fixing odds
lodging forms
sports TAB operation
servicing TAB telephone accounts
basic features of different types of races:
thoroughbred
harness
greyhound
different bet types, their features and compilation of tickets:
win and place
quinella
double
daily double
trifecta
superfecta
all up
mystery bet
footy TAB
pick the margin
pick the result
sports bet
favourite number
quartet
basic TAB betting machine activities:
paying and selling
cancellations and late cancellations
exchanging tickets
copying tickets
reporting lost and damaged tickets
appropriate sources of information on daily racing activities:
information dispatched by TAB
TAB terminal messages
Television monitors
opening procedures for a TAB outlet:
turning on machines and logging on
extracting and actioning messages from machines
displaying form guides, race lists and sports lists
programming odds monitors with the day’s and night’s meetings
providing daily form service
restocking ticket bins and trays
potential social and economic costs and benefits of gambling and their impact on gaming operations
key requirements of relevant state and territory legislation and relevant codes of practice:
responsible provision of gambling services
general licence requirements for operating a TAB outlet
licensing requirements for gaming personnel:
managers and employees
machine technicians
service consultants
machine managers, manufacturers and sales personnel
penalties for non-compliance in providing responsible gambling service
responsible gambling legislation, codes of practice or requirements and how they apply to a TAB outlet
TAB operating procedures and systems for:
beginning and end of shift
ensuring security
compiling bet tickets for different bet types
collection of winnings
displaying race types and their results:
thoroughbred
greyhound
harness
fixed odds
lodging forms
sports TAB
TAB telephone accounts.
Assessment Conditions
Skills must be demonstrated in an operational gaming environment. This can be:
an industry workplace
a simulated industry environment set up for the purposes of assessment.
Assessment must ensure access to:
TAB facilities, terminals and equipment:
TAB stationery and form guides
replacement parts and cleaning materials for equipment
Austext and teletext facilities and television monitors
ticket bins
industry-realistic range of TAB customers with whom the individual can interact; these can be:
customers in an industry workplace who are assisted by the individual during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:
have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Reading skills to: | read messages from TAB machine, the daily race list and form guides. |
Numeracy skills to: | understand basic financial procedures in relation to TAB operations. |
Problem-solving skills to: | deal with discrepancies in balance and potential security issues handle customer complaints on results. |
Technology skills to: | operate Austext and Teletext. |
Sectors
Hospitality
Competency Field
Gaming