Application
This unit is appropriate for those working in a management or supervisory role at worksites within:
Civil construction
Coal mining
Drilling
Extractive industries
Metalliferous mining
Prerequisites
Not applicable.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Identify opportunities to develop the framework for quality management plans | 1.1. Access, interpret and apply compliance documentation relevant to the work activity 1.2. Document quality objectives and develop in consultation with relevant personnel to align with organisational objectives 1.3. Identify systems procedures regarding quality management processes that may require review and/or further consultation with relevant personnel 1.4. Apply the quality management plan in job descriptions and duty statements for all relevant site personnel |
2. Implement processes for encouraging the development of ideas to support the site quality management plan | 2.1. Identify existing and potential quality issues and obtain ideas from site personnel regarding possible improvements, providing prompt consideration and feedback to maximise potential benefits 2.2. Regularly advise all site personnel on the benefits of quality site procedures and practices 2.3. Document and develop site procedures and practices in consultation with relevant personnel 2.4. Identify, maintain and monitor the information sources and actively seek commitment to the implementation of quality management plans |
3. Implement the site quality plan | 3.1. Document how the quality management plan will be introduced or enhanced at the worksite 3.2. Provide information and resources for the implementation of the quality management plan in a form readily accessible to site personnel in a timely and consistent manner 3.3. Provide appropriate training and support for site personnel on the implementation of quality management plan site procedures and practices 3.4. Maintain site quality management plan records |
4. Monitor and update the quality management processes | 4.1. Monitor the reviews of the systems procedures of the quality management plan and actively seek consultation with relevant personnel if site procedures and practices need to be modified to meet quality management plan targets 4.2. Update the quality management plan and its implementation when worksite changes are anticipated 4.3. Retain documentation stating reasons for worksite changes in accordance with legislative and organisational requirements |
Required Skills
Required skills |
Specific skills are required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes the ability to carry out the following as required to implement, monitor and develop quality management plans: read, interpret, communicate and apply legislative, organisation and site requirements and procedures for implementing, monitoring and developing quality management plans including: legislation relating to quality management client quality requirements and procedures organisational quality requirements and procedures manufacturer's quality requirements and procedures technical quality management information quality management rules quality management procedures quality management regulations basic statistical information develop and maintain site quality management procedures and practices facilitate quality management planning maintain relevant quality management documentation monitor and decide on changes to quality management processes provide leadership and guidance for quality management group activities actively encourage the free exchange of quality information analyse quality management ideas solve problems through negotiation |
Required knowledge |
Specific knowledge is required to achieve the Performance Criteria of this unit, particularly for its application in the various circumstances in which this unit may be used. This includes knowledge of the following as required to implement, monitor and develop quality management plans: organisation's quality policies, goals and objectives relevant legislative, client and manufacturer's quality requirements roles and responsibilities of relevant personnel within the organisation action planning methods human resource management processes methods of identifying appropriate action based on cost, health, safety, and quality issues work procedure/instruction writing quality management reporting and recording procedures worksite operating procedures quality issues identification processes quality issues assessment processes quality issues resolution processes quality management system documentation methods quality management research processes quality management security risk processes quality customer relations processes |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following: knowledge of the requirements, procedures and instructions for implementing, monitoring and developing quality management plans implementation of procedures and techniques for the safe, effective and efficient implementation, monitoring and development of quality management plans the identification of the relevant information and scope of the work required to meet the required outcomes the identification of viable options and the selection of quality management plans that best meet the required outcomes working with others to undertake and complete the implementation, monitoring and development of quality management plans consistent successful implementation, monitoring and development of quality management plans |
Context of and specific resources for assessment | This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills. Assessment of this competency requires typical resources normally used in a resources and infrastructure sector environment. Selection and use of resources for particular worksites may differ due to the site circumstances. The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job. Customisation of assessment and delivery environment should sensitively accommodate cultural diversity. Aboriginal people and other people from a non English speaking background may have second language issues. Where applicable, physical resources should include equipment modified for people with disabilities. Access must be provided to appropriate learning and/or assessment support when required. |
Method of assessment | This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods: written and/or oral assessment of the candidate's required knowledge in undertaking the implementation, monitoring and development of quality management plans observed, documented and/or first hand testimonial evidence of the candidate's: implementation of appropriate requirements, procedures and techniques for the safe, effective and efficient achievement of required outcomes identification of the relevant information and scope of the work to meet the required outcomes identification of viable options and the selection of quality management plans that best meet the required outcomes consistent achievement of required outcomes first hand testimonial evidence of the candidate's: working with others to undertake and complete the implementation, monitoring and development of quality management plans provision of clear and timely support and advice on the implementation, monitoring and development of quality management plans |
Guidance information for assessment | Consult the SkillsDMC User Guide for further information on assessment including access and equity issues. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Compliance documentation may include: | federal, state and local government legislation and regulations including: OHS including workplace safety, dangerous goods equal employment opportunity disability discrimination public health environmental management requirements and procedures industrial consumer protection trade practices anti-discrimination freedom of information industry codes of conduct manufacturer's guidelines and specifications risk assessment and management requirements and procedures occupational licensing materials safety data sheet traffic management requirements and procedures cultural and heritage requirements and procedures quality requirements and procedures Australian and other relevant standards current industry best practice communication requirements and procedures procurement requirements and procedures employment requirements and procedures workplace relations requirements and procedures contract management requirements and procedures administration requirements and procedures, including: records reporting maintenance servicing housekeeping requirements and procedures Employment and workplace relations legislation Equal Employment Opportunity and Disability Discrimination legislation |
Consultation with relevant personnel may include with: | senior management subject matter experts regulatory authorities tenderers project managers contractors employees community customers suppliers |
Systems procedures may include: | identification of quality issues assessment of quality issues resolving quality issues interim solutions dealing with unplanned incidents and events consultation communication monitoring review record keeping reporting training |
Site personnel may include: | employees contractors |
Site procedures and practices may include: | standard operating procedures safe operating procedures work instructions emergency procedures allocation of responsibilities permit requirements sampling, testing and worksite inspection requirements documentation and reporting requirements |
Documenting may include: | results recommendations assessment forms action planning documents work schedules reports |
Monitoring may include: | checking supervising observing critically recording the progress of an activity, action or system periodically in order to identify change |
Information sources may include: | expert advice staff contributions |
Resources may include: | people finance equipment buildings/facilities technology information worksite changes may include: a worksite other than that which the original quality management plan was intended a modified worksite |
Sectors
Quality
Competency Field
Refer to Unit Sector(s).
Co-Requisites
Not applicable.
Employability Skills
This unit contains employability skills.
Licensing Information
Refer to Unit Descriptor.