Application
This unit describes the skills and knowledge involved in obtaining information from various sources, analysing and interpreting the information to draw useful conclusions and provide advice to customers or management.
It applies to individuals who work independently and in teams using specialised knowledge, systematic approaches and research skills to complete requirements.
Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Clarify the requirements for information | 1.1 Clarify scope and purpose for which the information is required 1.2 Determine timelines for collection and presentation of information |
2. Collect and organise information and data | 2.1 Identify relevant sources of information and data 2.2 Obtain information and data and appropriately record in accordance with legislative requirements 2.3 Check information and data to confirm that it is accurate, up to date and comprehensive 2.4 Organise information and data for ease of use |
3. Analyse and draw conclusions | 3.1 Interpret and analyse information and data 3.2 Determine and discuss significance of information and data with appropriate personnel 3.3 Ascertain conclusions based on information and data |
4. Present information in appropriate format | 4.1 Present information in an appropriate format and in accordance with organisation procedures 4.2 Evaluate completeness and accuracy of the information and data and ensure the conclusions are justified 4.3 Ensure the deadline for presentation of the information is met |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 2.1, 2.2, 2.3, 3.1, 4.2 | Interprets analyses and evaluates information from a range of sources and consolidates information relevant to requirements |
Writing | 1.1, 2.2, 2.4, 3.2, 3.3, 4.1 | Accurately records information from investigations using formats appropriate for purpose Uses language, concepts and terminology appropriate to audience to convey, clarify and present explicit information and requirements |
Oral Communication | 1.1, 3.2 | Participates in verbal exchanges using active listening and questioning and to determine and confirm information Presents data/information using language, tone and pace appropriate for the audience and purpose |
Numeracy | 1.2, 2.3, 2.4, 3.1, 4.2 | Performs basic mathematical calculations to determine accuracy of data to achieve required outcomes Organises and interprets numerical data from a range of sources Develops timelines for collection and presentation of information |
Navigate the world of work | 2.2, 4.1 | Operates according to legal responsibilities and recognises and responds to set protocols |
Get the work done | 1.1, 1.2, 2.1, 2.2, 2.4, 3.2, 3.3, 4.1, 4.3 | Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effectiveness Uses the main features and functions of digital tools to complete work tasks |
Sectors
Personal injury management