Application
This unit describes the skills and knowledge required to communicate and action the distribution plan, monitor actions that arise from the plan, review and revise the plan, and measure ongoing results.
It applies to individuals who use specialised knowledge, analytical skills and systematic approaches to implement strategic organisational activity.
Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Communicate plan | 1.1 Identify stakeholders of communication plan according to enterprise strategies and policies, and regulatory requirements 1.2 Determine methods of communication appropriate to audience 1.3 Establish feedback processes and undertake communication processes within timeframes |
2. Action plan | 2.1 Establish project steps according to plan 2.2 Establish enterprise structure to service distribution plan 2.3 Action plan within established parameters |
3. Monitor actions | 3.1 Analyse feedback on plan results within timeframes, following enterprise procedures 3.2 Identify problems and opportunities from analysed feedback and undertake corrective action expediently on any divergence from plan |
4. Review and revise plan | 4.1 Establish review process and secure feedback on all elements of plan 4.2 Identify discrepancies between performance required and plan, and prioritise change actions 4.3 Communicate revisions to plan to stakeholders according to enterprise strategies and policy |
5. Measure ongoing results | 5.1 Monitor key performance indicators (KPIs) 5.2 Prepare performance reports and communicate to relevant stakeholders |
Evidence of Performance
Evidence of the ability to:
effectively communicate the distribution plan
action the plan and monitor the actions
take corrective action to ensure adherence to the distribution plan
review and revise the plan after measuring ongoing results.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
identify key stakeholders in the management of a distribution plan
interpret key features evident in a range of data relevant to distribution plans
identify and categorise relevant information sources and their availability
compare and contrast performance analysis techniques and tools.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the insurance life distribution field of work and include access to:
common office equipment, technology, software and consumables
organisational records
organisational policy and procedures.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 3.1, 3.2, 4.2 | Analyses and consolidates key information from a variety of sources against specific criteria to determine needs and required actions |
Writing | 4.3, 5.2 | Uses clear language, terminology and concepts to prepare logically structured reports suitable for the audience and purpose |
Oral Communication | 4.3, 5.2 | Participates in verbal exchanges using active listening and questioning skills when dealing with a range of personnel |
Numeracy | 3.1, 4.2, 5.1 | Performs calculations to interpret financial information Interprets and manipulates numerical information relating to timelines and targets |
Navigate the world of work | 1.1, 2.1, 2.2, 3.1, 4.3 | Takes full responsibility for communicating and actioning the distribution plan according to enterprise policy |
Interact with others | 1.2, 4.3, 5.2 | Establishes and uses appropriate conventions and protocols when communicating with stakeholders regarding the distribution plan |
Get the work done | 1.1-1.3, 2.1-2.3, 3.1, 4.1-4.3, 5.1, 5.2 | Plans, organises, implements and reviews systems and processes to provide services that meet organisational requirements Uses problem-solving techniques to analyse issues, generate possible solutions and decide on appropriate actions Makes high impact decisions in a complex and diverse environment, systematically analysing information from a range of sources Uses the main features and functions of digital tools to complete work tasks and access information |
Sectors
Insurance life distribution