Application
This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task.
It applies to individuals working under direct supervision who develop basic skills and knowledge for working in a broad range of settings.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Organise work schedule | 1.1 Discuss and agree on work goals and plans with assistance from appropriate persons 1.2 Develop an understanding of the relationship between individual work goals and plans, and organisational goals and plans 1.3 Plan and prioritise workload within allocated timeframes |
2. Complete work tasks | 2.1 Complete tasks within designated timelines and in accordance with organisational requirements and instructions 2.2 Use effective questioning to seek assistance from colleagues when difficulties arise in achieving allocated tasks 2.3 Identify factors affecting work requirements and take appropriate action 2.4 Use business technology efficiently and effectively to complete work tasks 2.5 Communicate progress on task to supervisor or colleagues as required |
3. Review work performance | 3.1 Seek feedback on work performance from supervisors or colleagues 3.2 Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards 3.3 Identify and plan opportunities for improvement in liaison with colleagues |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.2, 2.1, 3.2 | Recognises and interprets textual information to determine and adhere to organisational and task requirements |
Writing | 1.3, 2.5, 3.3 | Completes required documents using organisational formats |
Oral Communication | 1.1, 2.1, 2.2, 2.5, 3.1 | Uses listening and questioning techniques to seek information and confirm understanding Participates in verbal interactions using language and features suitable to audience and context |
Numeracy | 1.3, 2.1 | Interprets numerical information related to timeframes |
Navigate the world of work | 1.2, 2.1, 3.2 | Complies with organisational policies, procedures and standards |
Get the work done | 1.1, 1.3, 2.1-2.4, 3.2, 3.3 | Prioritises work and completes activities within designated timeframes Identifies and solves routine problems Selects and uses appropriate digital tools to complete tasks |
Sectors
Industry Capability – Workplace Effectiveness