Application
This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. These methods may include email, instant messaging and other similar platforms.
The unit applies to those who use digital technology to communicate with relevant stakeholders. This will be particularly relevant to individuals in teams that work remotely. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
1. Identify purpose and methods of digital communication | 1.1 Identify purpose for communication, intended audience and content of proposed communication 1.2 Identify available digital communication applications by accessing relevant sources of information and clarify with relevant personnel, where required 1.3 Select most appropriate application for communication according to available resources and relevant organisational policies and procedures |
2. Implement procedures to send and receive digital communications | 2.1 Access application for sending and receiving digital communications according to organisational policies and procedures 2.2 Create outgoing digital communication, check for accuracy and ensure that any required attachments are included according to application requirements and organisational policies and procedures 2.3 Identify urgent, confidential, personal, suspicious or dangerous digital communication and take appropriate action, clarify with relevant stakeholder, where required 2.4 Access and identify most appropriate action in response to incoming digital communications, according to organisational policies and procedures |
3. Assist with managing digital communications | 3.1 Follow established security levels and filters for incoming digital communications according to organisational policies and procedures 3.2 Assist relevant personnel to create plan for monitoring and maintaining digital communications across multiple applications according to organisational policies and procedures 3.3 Store digital communications and attachments according to organisational policies and procedures 3.4 Archive or permanently delete digital communications according to organisational policies and procedures 3.5 Create methods for communicating electronically with targeted groups of stakeholders as relevant to organisation |
Evidence of Performance
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
on four occasions send digital communications
on four occasions receive and process digital communications.
In the course of the above, the candidate must:
follow organisational and technology provider requirements when communicating electronically across multiple digital applications, including in relation to security of communications
follow organisational policy and procedures when managing all aspects of digital communication, including by storing, filing, archiving, and deleting inbound communications
communicate electronically with targeted groups of colleagues, clients or similar as relevant to organisation.
Evidence of Knowledge
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
existing and emerging methods of digital communication, including strengths and limitations
industry practice relating to digital communication etiquette in a workplace setting
commercial sensitivities in relation to knowledge management
organisational policies and procedures relating to the use of digital communication
security levels and filters for digital communications.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
industry applications/platforms for communicating digitally
relevant organisational policies and procedures
relevant workplace documentation and resources.
Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
Reading | Recognises textual information within different materials and interprets information to determine requirements, as well as confirming accuracy of content |
Writing | Records key information relevant to requirements and prepares simple correspondence using basic punctuation, text and correct spelling |
Oral Communication | Obtains information through listening and questioning and uses clear and appropriate language suitable to audience |
Self-management | Recognises and follows explicit and implicit protocols and meets expectations associated with own role |
Problem solving | Recognises and responds to routine problems in context of own work |
Sectors
Digital Competence - Technology Use