- BSBHRM604A - Manage employee relations
BSBHRM604A
Manage employee relations
Application
Application of the unit | The unit is designed for non-specialist HR managers and covers the application of the broad range of employee relations activities. |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Implement employee relations strategy and policies for own work area | 1.1. Ensure employee relations strategy is consistent with organisational strategic objectives 1.2. Develop strategies and policies through the application of a risk management approach and extensive consultation and participation by relevant groups and individuals 1.3. Ensure strategy and policies take account of equal opportunity, family/work relationships and promote the absence of discrimination and/or harassment 1.4. Develop risk management strategies which take account of the withdrawal of labour and other potential outcomes of disputes 1.5. Identify potential areas of conflict (if any) and ensure strategies and policies take account of the objectives of relevant groups and individuals |
2. Build and maintain a productive culture | 2.1. Negotiate awards, agreements, and contracts which balance organisational objectives and employee rights and obligations 2.2. Identify and meet all legal and organisational requirements within the conditions of employment 2.3. Undertake regular and timely consultation and communication with individuals and relevant groups 2.4. Develop policies and practices to facilitate employee recruitment, retention and satisfaction 2.5. Provide induction programs and training to develop competence and confidence, and to ensure work is performed safely and effectively 2.6. Provide opportunities for employees to understand their role and how it contributes to the achievement of organisational objectives 2.7. Develop, regularly review and update individual and team development plans 2.8. Evaluate and revise employee relations policies regularly |
3. Resolve employee relations problems | 3.1. Establish processes for early intervention to identify and minimise problems or grievances 3.2. Communicate problem solving processes to, and obtain support from, all relevant groups and individuals 3.3. Provide training to develop competence in conflict management, negotiation and dispute resolution 3.4. Obtain specialist advice where appropriate or where formal hearings are required 3.5. Ensure processes are fair, equitable and consistent with all relevant awards agreements and legislation 3.6. Ensure problem solving processes provide for external mediation and conciliation, and arbitration where appropriate |
4. Manage diversity | 4.1. Develop plans for the promotion of diversity within the organisation 4.2. Openly promote diversity and its benefits within the organisation 4.3. Develop education and communication plans to promote and encourage diversity 4.4. Develop and implement processes to deal with events which inhibit the organisation from meeting its diversity objectives |
Required Skills
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Required skills |
ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities communication/consultation skills to ensure all relevant groups and individuals are advised of what is occurring and are provided with an opportunity for input conflict management skills to mediate, negotiate and/or attempt to obtain consensus between individuals/groups in conflict situations which are dysfunctional in relation to the organisation's performance networking skills to ensure support from key groups and individuals for concepts/ideas/products/services risk management skills to analyse, identify and develop mitigation strategies for identified risks. |
Required knowledge |
human resource planning human resource specialist assistance available industrial agreements key result areas of the organisation organisational plans and objectives (strategic, tactical and operational) organisational policies relating to balancing family/work relationships organisational support services for employees (external and internal) performance measurement systems utilised within the organisation relevant legislation from all levels of government that affects business operation such as: award and enterprise agreements and relevant industrial instruments Occupational Health and Safety environmental issues equal opportunity industrial relations anti-discrimination relevant industry codes of practice staff development strategies unfair dismissal rules and due process. |
Evidence Required
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: While the unit is designed for non-specialist HR managers, there is an expectation that competence will be demonstrated in the implementation of the full range of employee relations activities Negotiation of employment agreements/contracts and the maintenance of high standards of performance in respect to equal opportunity and the management of diversity are key areas of assessment Conflict management and early intervention in respect to employee grievances/problems are also key elements of the evidence to be presented during assessment. |
Context of and specific resources for assessment | Assessment must ensure: access to appropriate documentation and resources normally used in the workplace. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: assessment of written reports on employee relations direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate observation of presentations on employee relations management oral or written questioning to assess knowledge of human resources function/s being reviewed and policy frameworks evaluation of research undertaken review of documentation analysing the strengths and weaknesses of employee relations' policies and strategies review of documentation of behaviours associated with managing diversity and, resolving employee problems and grievances. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Employee relations includes: | all of the activities in an organisation which impact on the employees' terms and conditions of employment and their personal well-being and satisfaction with their work environment |
Strategies and policies may include: | discipline equal opportunity human resource strategy induction and training industrial/labour relations organisational values statement performance management racial discrimination/vilification remuneration and benefits selection/recruitment sexual harassment |
Risk management means: | the process of identification of potential negative events and the development of plans to mitigate or minimise the likelihood of the negative event occurring and/or the consequences in the event it does occur |
Employee rights and obligations refers to: | those contained within any award agreement or contract of employment, or implied terms of those agreements, together with all rights and obligations under the laws of the Commonwealth and the relevant state/territory |
Conditions of employment may include: | grievance procedures holidays and leave entitlements hours of work penalty rates salary/wages superannuation |
Problem solving processes may include: | arbitration conciliation dispute resolution procedures grievance procedures mediation |
Specialist means: | person expert in the conduct of formal hearings in the relevant jurisdiction |
Diversity refers to: | any difference between individuals and groups, and includes age, gender, race, nationality, political and philosophical beliefs, or any other different individual or group characteristic |
Education and communication plans refers to: | a structured program for the dissemination of information, and the receipt of feedback information from individuals, relevant to the process or activity |
Sectors
Unit sector |
Competency Field
Competency field | Workforce Development - Human Resource Management |
Employability Skills
This unit contains employability skills. |
Licensing Information
Not applicable.