Australian and international standards, criteria and certification requirements customer information including: documentation freight charges general freight forwarding requirements legislative requirements customer service policies and procedures oral, aural or signed communications, manufacturer/client specifications, supplier and/or client instructions parameters of freight forwarding services relevant to customer requirements including: fiduciary and legal responsibilities freight forwarding procedures insurance requirements payment requirements and procedures relevant legislative requirements required import and export documentation service costs types of transport modes various consignment methods relevant codes of practice and legislative requirements including local and international freight regulations including: regulations and codes of practice for international and domestic freight transport Australian and international standards and certification requirements requirements for work including: authorities and permits freight forwarding protocols hours of operation relevant regulations workplace operations sources of relevant information and documentation typical problems that can occur when providing freight forwarding services to customers and related appropriate action that can be taken to prevent or solve these problems workplace procedures, policies and protocols for providing freight forwarding services to customers. |