applying information about accident and emergency policies and procedures and duty of care responsibilities applying precautions and required action to minimise, control or eliminate identified hazards applying relevant legislation and workplace procedures applying safe work practices communicating effectively with others completing relevant documentation completing work health and safety (WHS)/occupational health and safety (OHS), and accident and emergency records/reports as required diffusing threats of physical violence following correct fatigue management precautions and procedures following established procedures for WHS/OHS, security, hazard identification and risk controls identifying difficult customer or road user situations and applying conflict resolution or avoidance behaviour implementing contingency plans modifying activities depending on operational contingencies, risk situations and environments monitoring passenger and road user behaviour reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures seeking assistance, as required, from external emergency support services in accordance with established procedures selecting and appropriately applying technology, information systems and procedures to complete workplace tasks. |