The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Health and safety procedures may cover: | consultation emergencies handling chemicals and hazardous substances hazard identification and reporting incident and accident reporting safe work practices. |
Safe work practices may include: | clearing hazards from immediate work area following the direction of: safety signage supervisors managers handling chemicals, poisons and dangerous materials safely operating beverage dispensing systems, taking account of the dangers associated with inert gases taking short breaks away from stressful situations involving difficult colleagues and customers taking designated breaks and rotating tasks using: equipment designed to assist with or replace manual handling ergonomically sound furniture and workstations personal protective equipment and clothing safe manual handling techniques for shifting heavy items safe posture and movements, including sitting, standing and bending working with knives and hot equipment to avoid injury. |
Issues and breaches of health, safety and security procedures may involve: | being asked to participate in unsafe work practices failing to replace unsafe damaged property or fittings ignoring the direction of: safety signage supervisors managers lack of: required safety signage training in health and safety procedures training in safe work practices seeing others using unsafe work practices using broken or malfunctioning equipment. |
Workplace may include: | any tourism, travel, hospitality or event environment, such as: heritage venues holiday parks and resorts hotels, motels clubs event, meeting and exhibition venues restaurants retail outlets retail travel agencies office environment for tour operators, event organisers, tour wholesalers any location where a tour is delivered, for example: onboard a coach or cruise vessel a tourist precinct where walking tours are operated in a national park. |
Emergency situations may include: | accidents bomb threats natural events, e.g. earthquakes, floods, electrical storms chemical leak or spill fires illness irrational customers power failure suspicious behaviour of staff or other people in the workplace robberies or armed hold-ups. |
Security and emergency proceduresmay cover: | evacuation of staff and customers security management of: cash documents equipment keys people. |
Participation in work health and safety management practices may involve: | participating in: consultation hazard identification work health and safety induction training safe work practice training suggesting inclusions for work health and safety policies and procedures. |
Consultation processes may involve: | a diary, whiteboard or suggestion box used by staff to report issues of concern discussions with and reports to formal work health and safety representatives and committee members formal meetings with agendas, minutes and action plans informal meetings with notes work health and safety discussions with supervisors and managers during the course of each business day regular staff meetings that involve work health and safety discussions special staff meetings or workshops to specifically address work health and safety issues surveys or questionnaires that invite staff feedback on work health and safety issues. |