Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITXCCS004 Mapping and Delivery Guide
Provide lost and found services
Version 1.0
Issue Date: July 2024
Qualification | - |
Unit of Competency | SITXCCS004 - Provide lost and found services |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to provide service to customers who have lost or found items. It requires the ability to determine and record details of items, investigate lost items, assist claimants and complete documentation.The unit applies to frontline operations personnel working in a range of tourism, travel, hospitality and entertainment and cultural contexts. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in an operational environment where lost and found services are provided. This can be: an industry workplace a simulated industry environment. Assessment must ensure access to: secure storage facilities for found items current commercial lost and found registers, procedures and reporting documents property owners with whom the individual can interact regarding lost and found items; these can be: customers in an industry workplace during the assessment process; or individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | Client and Customer Service |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Determine and record details of lost or found item. |
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Element: Assist customer with lost or claimed item. |
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Element: Complete end of shift duties. |
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