Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITTTSL010 Mapping and Delivery Guide
Use a computerised reservations or operations system
Version 1.0
Issue Date: July 2024
Qualification | - |
Unit of Competency | SITTTSL010 - Use a computerised reservations or operations system |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.The unit applies to any tourism, travel, hospitality or event industry sector and any computerised system used to manage international or domestic product sales.It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour desk officers, operations consultants, and reservations sales agents.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a tourism, travel, hospitality or events business operation or activity that uses a computerised reservations system to administer sales or operational functions. This can be: an industry workplace a simulated industry environment set up for the purposes of assessment. Assessment must ensure access to: reservations for products or services for which the computerised reservations or operations system must be used a computerised reservations or operations system currently used in the tourism, travel, hospitality or event industries to administer sales and operational functions. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and: have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency. |
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Prerequisites/co-requisites | |||
Competency Field | Tourism Sales and Operations |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Access and manipulate system information. |
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Element: Use computer system features to create and administer reservations. |
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Element: Send and receive communications. |
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Element: Administer sales and operations functions using the system. |
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