Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITTTSL009 Mapping and Delivery Guide
Process travel-related documentation
Version 1.0
Issue Date: July 2024
Qualification | - |
Unit of Competency | SITTTSL009 - Process travel-related documentation |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to process a range of travel and tourism documentation. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines.The product can include any international or domestic product sold by any tourism, travel, hospitality, or event organisation. This unit applies to all organisations where travel and tourism documents, including air tickets, are issued to customers, suppliers and sometimes to tour delivery staff.The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, tour desk officers, and operations coordinators. Some larger organisations support a documentation department staffed by entry-level documentation officers who may require more supervision.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a tourism, travel, hospitality or events business operation or activity that processes travel-related documents. This can be: an industry workplace a simulated industry environment set up for the purposes of assessment. Assessment must ensure access to: customer and operational files providing reservation and operational information for issuing documentation computers, printers and software programs currently used by the tourism, hospitality or event industries to administer travel and tourism documents current product information found in sales kits, brochures, timetables, tour schedules, product manuals, supplier information kits, information databases and CRS current template documents for each of the documents listed in the knowledge evidence where assessment covers air documents and tickets: current airline, consolidator and International Air Transport Association (IATA) documentation or computer data, tariffs and bulletins outlining rules, conditions and regulations IATA actual or training facsimile air documentation customers with whom the individual can interact; these can be: customers in an industry workplace who are assisted by the individual during the assessment process; or individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and: have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency. |
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Prerequisites/co-requisites | |||
Competency Field | Tourism Sales and Operations |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Interpret information required for processing documentation. |
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Element: Process documentation. |
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Element: Finalise processing of documentation. |
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