Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SHBXCCS003 Mapping and Delivery Guide
Greet and prepare clients for salon services
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | SHBXCCS003 - Greet and prepare clients for salon services |
---|---|---|---|
Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to meet, greet and prepare clients for a range of beauty treatments, hairdressing or barbering services.This unit applies to assistants who work in beauty, hairdressing or barber salons under close supervision and with guidance from more experienced or senior operators. They use little judgement and follow procedures and instructions specified by the senior who will manage the client service.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a personal services environment; this can be: a beauty, hairdressing or barbering industry workplace or a simulated beauty, hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public. Assessment must ensure use of: a senior operator from whom the individual can take instruction paying clients with different service requirements; these can be: clients in a beauty, hairdressing or barbering industry workplace, or clients in a simulated beauty, hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business sufficient customer traffic to allow for prioritisation of tasks so that customers are serviced effectively in a logical sequence a client reception area with a reception desk, client booking system and client waiting chairs beauty treatment, hairdressing or barbering services workstations with one adjustable client services chair per workstation clean client gowns or wraps clean client towels a range of reading materials for clients tea and coffee making facilities and a range of beverage options for clients organisational procedures for meeting and greeting clients and preparing for service. Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and: have at least three years full time employment experience in the beauty, hairdressing or barbering industry where they have applied the skills and knowledge covered in this unit of competency; this cannot include any indentured traineeship or apprenticeship period. |
||
Prerequisites/co-requisites | |||
Competency Field | Client Services |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Welcome arriving clients. |
| |||||||
Element: Prepare clients for senior operators. |
|