Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SFLSOP009 Mapping and Delivery Guide
Sell floristry products
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | SFLSOP009 - Sell floristry products |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to proactively sell floristry products. It requires the ability to identify specific customer needs, suggest a range of products to meet needs, provide current and accurate product information and close the sale. Sales could be face-to face, via electronic means or over the telephone.While the product could be a display or stock item, this unit focuses on higher order sales skills required to sell those intangible floristry products that are subject to future design and construction.This unit applies to all floristry industry businesses including retail floristry shops, studio or online businesses and those that specialise in corporate or special events. It applies to frontline sales or operations personnel who work with some level of independence and under limited supervision and guidance from others. This includes retail florists, telephone sales agents, e-business sales personnel, studio florists and floral designers.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a floristry industry sales environment. This can be: an industry workplace a simulated industry environment operated within a training organisation. Assessment must ensure use of: computers and email service telephones either electronic or hard copies of: organisational product information and price lists grower and other supplier brochures, information sheets and price lists current plain English regulatory documents distributed by government regulators for: consumer protection law privacy law customers with whom the individual can interact to sell products; these can be: paying customers in an industry workplace who are served by the individual during the assessment process or people who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation sufficient customer traffic that allows for prioritisation of tasks so that customers are served effectively in a logical sequence. Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and: hold a qualification or Statement of Attainment in Floristry which includes this unit of competency or equivalent; and have worked as a florist in the industry for at least three years where they have applied this unit of competency or equivalent. |
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Prerequisites/co-requisites | |||
Competency Field | Sales and Operations |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify customer needs. |
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Element: Suggest products to meet customer needs. |
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Element: Provide product information and advice. |
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Element: Sell products. |
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Element: Follow up sales opportunities. |
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Element: Identify customer needs. |
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Element: Suggest products to meet customer needs. |
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Element: Provide product information and advice. |
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Element: Sell products. |
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Element: Follow up sales opportunities. |
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