Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PUAPOLGD012A Mapping and Delivery Guide
Address customer needs
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | PUAPOLGD012A - Address customer needs |
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Description | This unit covers the competency required to identify customer needs and to provide customer support.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to persons who need to identify customer needs to enable them to provide customer support. This unit supports the principle of applying ethical standards within the workplace. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify customer/s needs |
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Element: Apply ethical standards |
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Element: Respond to customer enquiries/needs |
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Element: Provide information to customers |
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Element: Provide customers with service and support |
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