Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PUACOM002B Mapping and Delivery Guide
Provide services to clients
Version 1.0
Issue Date: July 2024
Qualification | - |
Unit of Competency | PUACOM002B - Provide services to clients |
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Description | This unit covers the competency to interact with internal and external clients. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | The application of this unit in the workplace - the environments, complexities and situations involved - will be written during Phase II of the Review of the PUA00 Public Safety Training Package.This text will be useful for the purposes of job descriptions, recruitment advice or job analysis; where possible, it will not be too job specific to allow other industries to import it into other Training Packages, where feasible. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Prerequisite Unit/sNil | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify client needs and expectations |
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Element: Determine and implement response to client needs |
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Element: Manage client expectations |
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