Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to evaluate features and functions of new equipment and software
communication skills to:
communicate with peers and supervisors
seek assistance and expert advice
seek feedback from users
literacy skills to interpret technical documentation, equipment manuals and specifications
planning and organisational skills to prioritise and monitor own work
safety awareness skills to work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
research skills to locate appropriate sources of information regarding IT and new technologies
technical skills to:
assist in the decision-making process
identify features of new technologies
test and evaluate new software and equipment.
Required knowledge
current technology trends and directions in IT:
hardware
new developments
new protocols
services
software
current industry hardware and software products, with broad knowledge of general features and capabilities
information-gathering techniques
vendor product directions relating to specified technology.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Technologymay include: | communications equipment hardware networks personal computers (PCs) storage. |
Equipment may include: | hard drives hubs tablet modems and other connectivity devices, such as digital subscriber line (DSL) modems monitors other peripheral devices PCs personal digital assistant (PDA) printers switches workstations. |
Software may include: | commercial software packages customer relationship management enterprise systems (corporate systems) integrated services: banking financial services user-based software for new business processes. |
Sources of information may include: | appliance software and technical connections guidance and other outputs supplied by vendors and manufacturers documents test pages web pages. |
OHS standards may relate to: | correct lifting methods correct posture length of time in front of computer light position lighting physical safety considerations: general electrical safety and cabling power supply and leads applying to computer and peripheral installations repetitive strain injury prevention style of chair type of desk type of monitor typing position ventilation. |
Environmental considerations may include: | correct disposal by an authorised body of redundant hardware: circuit boards hard drives motherboards recycling safe disposal of packaging: cardboard paper plastic polystyrene. |
Feedback may include: | interviews meetings questionnaires surveys. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist