CHCORG611C - Lead and develop others in a community sector workplace Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCORG611C Mapping and Delivery Guide Lead and develop others in a community sector workplace
Version 1.0 Issue Date: July 2024
Qualification
-
Unit of Competency
CHCORG611C - Lead and develop others in a community sector workplace
Description
This unit describes the knowledge and skills required to achieve identified work outcomes through managing, leading and developing individuals and teams in the work group or organisation
Employability Skills
This unit contains Employability Skills
Learning Outcomes and Application
The skills described in this unit may be applied across a range of community services workplace contexts
Duration and Setting
X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners
Student Learning Resources
Handouts Activities
Slides PPT
Assessment 1
Assessment 2
Assessment 3
Assessment 4
Elements of Competency
Performance Criteria
Element: Provide leadership, direction and guidance to the organisation
Provide regular briefings on work goals, plans and operational issues to work groups to minimise role ambiguity and maximise effectiveness
Provide encouragement to develop new and innovative work practices and strategies to optimise work outcomes and better meet client needs
Model high standards of performance and practice to staff
Provide leadership and supervision appropriate to changing priorities and situations and take into account differing needs and backgrounds of individuals, requirements of task and client needs
Use the diversity of individuals' knowledge, skills and approaches to enhance work outcomes
Model application of principles and practices of equal employment opportunity, work health and safety (WHS) and participative work practices in the community sector and promote to staff
Element: Maximise own performance outcomes
Use effective time and work management techniques, including monitoring workflow and outcomes, to meet priorities and achieve identified objectives
Plan work and monitor progress to minimise effects of unexpected outcomes
Ensure all work undertaken complies with established policies and procedures, especially those relating to anti-discrimination and WHS in the community sector
Regularly review and revise work practices to assist achievement of identified objectives
Seek and take opportunities for continuous self development/learning
Element: Manage effective work relationships
Clearly articulate the link between the group's function, goals of the organisation and individual responsibilities and communicate to staff routinely
Routinely use participative decision-making processes to allocate responsibilities and develop, implement and review work of the group
Where relevant, identify and resolve conflict with minimum disruption to workgroup function and in accordance with organisation procedures
Allocate tasks within competence of staff and support by appropriate delegation and training
Adjust interpersonal styles and methods to the social and cultural context
Communicate and interact with colleagues and management using a variety of appropriate techniques
Element: Manage and improve the performance of individuals
Monitor performance of the group in achieving objectives, review regularly and use as the basis for further allocation of work
Monitor and review individual outcomes in consultation with the workgroup to measure and assess progress against objectives and identify issues for attention or further work
Revise work practices as required to achieve workgroup, corporate and community sector goals and objectives
Address performance problems in fair, constructive and timely manner in accordance with relevant guidelines, procedures and natural justice
Monitor individual and group progress and provide regular feedback to optimise achievement of organisation objectives
Support the work group to develop mutual commitment and cooperation
Promote and encourage workgroup effectiveness through active participation in group activities and communication processes
Element: Support, participate and review group development
Put in place development plans for each staff member, identifying relevant development activities
Develop, agree and implement action plans to meet individual and group training and development needs
Encourage and support staff to apply skills and knowledge in the workplace
Identify and deliver relevant specialist training and professional development, as required
Arrange appropriate training and provide to meet individual and organisation needs
Encourage staff to be involved in professional development and support staff to attend training courses and to take up other development opportunities
Element: Support and develop staff
Provide staff with personal and career development opportunities from within and outside of the organisation
Hold regular meetings with staff to review, adjust and develop strategies and priorities
Agree priority tasks and monitor achievement of work plans to maximise organisation effectiveness
Monitor overall performance of staff and provide regular feedback in an appropriate manner
Provide opportunities for targeted professional development in the community sector context
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions This may include the use of languages other than English and alternative communication systems
It is recommended that assessment take place on more than one occasion
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level required for this unit.
Essential knowledge:
The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
These include knowledge of:
Budget processes
Effective leadership styles
Effective team management
Human resource development and management principles and practices
Industrial relations legislative requirements
Leadership qualities
Supervision processes
Union processes
Essential skills:
It is critical that the candidate demonstrate the ability to:
Develop and implement strategies for managing stress
Provide development opportunities appropriate to work in the community sector
Recognise stressors within the team
Use both participative and consultative management practices
Use effective leadership styles
Work effectively in a team environment in the community sector
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role
These include the ability to:
Contribute to leadership of multi-disciplinary and inter-disciplinary teams
Demonstrate effective communication and interpersonal skills including:
language and literacy competence required to fulfil the procedures of the organisation
language used may be English, signing or a community language
use of interpreters where required
negotiation
Demonstrate awareness and understanding of effective individual and team operations
Demonstrate awareness of self and impact of self on others in the community sector workplace
Demonstrate effective time management and work planning
Develop relevant policies and processes if required to manage/lead and develop others in a community sector context
Provide leadership to encourage others to recognise and address environmental responsibility and sustainable practice issues
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Relevant information affecting the workgroup can include:
Corporate and strategic plans, including human resource management and human resource development strategic plans
Industrial awards
Personnel management guidelines and circulars
Quality standards
Relevant legislation
Work area business plans
Attend training courses and to take up other development opportunities may include:
Assisted formal study
Conference and seminar attendance
Formal internal and external courses
Induction and orientation
On the job training
Placements at the same level, work experiences and assignments, and higher duties
Support for professional development activities
Procedures and guidelines can include:
Financial/administrative procedures
Fraud prevention
WHS
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Provide regular briefings on work goals, plans and operational issues to work groups to minimise role ambiguity and maximise effectiveness
Provide encouragement to develop new and innovative work practices and strategies to optimise work outcomes and better meet client needs
Model high standards of performance and practice to staff
Provide leadership and supervision appropriate to changing priorities and situations and take into account differing needs and backgrounds of individuals, requirements of task and client needs
Use the diversity of individuals' knowledge, skills and approaches to enhance work outcomes
Model application of principles and practices of equal employment opportunity, work health and safety (WHS) and participative work practices in the community sector and promote to staff
Use effective time and work management techniques, including monitoring workflow and outcomes, to meet priorities and achieve identified objectives
Plan work and monitor progress to minimise effects of unexpected outcomes
Ensure all work undertaken complies with established policies and procedures, especially those relating to anti-discrimination and WHS in the community sector
Regularly review and revise work practices to assist achievement of identified objectives
Seek and take opportunities for continuous self development/learning
Clearly articulate the link between the group's function, goals of the organisation and individual responsibilities and communicate to staff routinely
Routinely use participative decision-making processes to allocate responsibilities and develop, implement and review work of the group
Where relevant, identify and resolve conflict with minimum disruption to workgroup function and in accordance with organisation procedures
Allocate tasks within competence of staff and support by appropriate delegation and training
Adjust interpersonal styles and methods to the social and cultural context
Communicate and interact with colleagues and management using a variety of appropriate techniques
Monitor performance of the group in achieving objectives, review regularly and use as the basis for further allocation of work
Monitor and review individual outcomes in consultation with the workgroup to measure and assess progress against objectives and identify issues for attention or further work
Revise work practices as required to achieve workgroup, corporate and community sector goals and objectives
Address performance problems in fair, constructive and timely manner in accordance with relevant guidelines, procedures and natural justice
Monitor individual and group progress and provide regular feedback to optimise achievement of organisation objectives
Support the work group to develop mutual commitment and cooperation
Promote and encourage workgroup effectiveness through active participation in group activities and communication processes
Put in place development plans for each staff member, identifying relevant development activities
Develop, agree and implement action plans to meet individual and group training and development needs
Encourage and support staff to apply skills and knowledge in the workplace
Identify and deliver relevant specialist training and professional development, as required
Arrange appropriate training and provide to meet individual and organisation needs
Encourage staff to be involved in professional development and support staff to attend training courses and to take up other development opportunities
Provide staff with personal and career development opportunities from within and outside of the organisation
Hold regular meetings with staff to review, adjust and develop strategies and priorities
Agree priority tasks and monitor achievement of work plans to maximise organisation effectiveness
Monitor overall performance of staff and provide regular feedback in an appropriate manner
Provide opportunities for targeted professional development in the community sector context
Forms
Assessment Cover Sheet
CHCORG611C - Lead and develop others in a community sector workplace
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
CHCORG611C - Lead and develop others in a community sector workplace
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent