Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCMED413A Mapping and Delivery Guide
Manage communication processes to define the dispute
Version 1.0
Issue Date: July 2024
Qualification | - |
Unit of Competency | CHCMED413A - Manage communication processes to define the dispute |
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Description | This unit describes the knowledge and skills required for mediators to establish and manage the communication process to enable the parties to define the dispute | ||
Employability Skills | This unit contains Employability Skills | ||
Learning Outcomes and Application | This unit may apply to mediation work in a range of community service contexts | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish communication protocols |
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Element: Model communication skills to facilitate the mediation process |
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Element: Define the dispute |
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