Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCCS504A Mapping and Delivery Guide
Provide services to clients with complex needs
Version 1.0
Issue Date: July 2024
Qualification | - |
Unit of Competency | CHCCS504A - Provide services to clients with complex needs |
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Description | This unit describes the skills and knowledge required by community workers to provide services to people with complex needs | ||
Employability Skills | This unit contains Employability Skills | ||
Learning Outcomes and Application | This unit applies to workers in the community services sector who may be working with people who have complex and multiple needs Workers may include, for example: social housing workers, mental health workers, family violence workers, drug and alcohol workers, disability workers, forced migrant workers, generalist support | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Work with clients facing a range of issues |
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Element: mental health | ||||||||
Element: alcohol and other drugs (AOD) | ||||||||
Element: imprisonment | ||||||||
Element: family violence | ||||||||
Element: homelessness | ||||||||
Element: child protection | ||||||||
Element: disability | ||||||||
Element: trauma/grief | ||||||||
Element: acquired brain injuries | ||||||||
Element: cultural issues |
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Element: access and equity to services in the wider social environment | ||||||||
Element: health | ||||||||
Element: cognitive/social | ||||||||
Element: personal safety |
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Element: Develop strategies to engage clients with one or more identified needs |
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Element: Assess and prioritise need |
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Element: Refer and follow up identified needs |
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