Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCUE602 Mapping and Delivery Guide
Manage customer engagement information
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | BSBCUE602 - Manage customer engagement information |
---|---|---|---|
Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to manage customer engagement information and the management information systems (MIS) used in a customer engagement environment.It applies to individuals who analyse, design and execute judgements using wide-ranging technical, creative, conceptual or managerial competencies and who are often accountable for group outcomes.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Select and set activity and transaction records and measurements |
| |||||||
Element: Collect data |
| |||||||
Element: Analyse MIS resulting from customer contact activities |
| |||||||
Element: Prepare and present information |
|