Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCUE304 Mapping and Delivery Guide
Provide sales solutions to customers
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | BSBCUE304 - Provide sales solutions to customers |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to process sales enquiries requiring complex solutions, and to follow up to ensure customer satisfaction.It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify customer needs |
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Element: Respond to customer needs |
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Element: Close sales |
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Element: Input sales records |
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Element: Provide sales support where required |
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