Subjects
A total of 12 units of competency comprising: 2 core units listed below plus 10 general elective units from the general elective units listed below. Up to 2 of the general elective units may be selected from any relevant nationally endorsed Training Package or accredited course. The general elective units must contribute to the vocational outcomes of the qualification. Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with. | |
Core units | |
Maintain, monitor and improve transport operations systems | |
Develop a passenger transport plan | |
General elective units | |
Support the recruitment, selection and induction of staff | |
Implement operational plan | |
Manage people performance | |
Build client relationships and business networks | |
Manage risk | |
Ensure a safe workplace | |
Lead and manage team effectiveness | |
Support employee and industrial relations procedures | |
Coordinate marketing activities | |
Mentor in the workplace | |
Undertake organisational training needs analysis | |
Plan and implement maintenance schedules | |
Apply workplace statistics | |
Administer chain of responsibility policies and procedures | |
Manage fatigue management policy and procedures | |
Control and coordinate incident responses | |
Manage customer service | |
Conduct induction process | |
Apply conflict/grievance resolution strategies | |
Promote effective workplace practice | |
Develop rosters | |
Implement a passenger transport plan | |
Follow security procedures when working with passengers and personnel | |
Develop a transport and logistics business plan | |
Manage budgets and financial plans | |
Develop workplace policy and procedures | |
Develop, implement and review purchasing strategies | |
Manage suppliers | |
Implement and monitor environmental protection policies and procedures | |
Manage contracted support services |