Subjects
17 units must be completed:
14 core units
3 elective units, consisting of:
1 unit from the list below
2 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units | |
Source and use information on the tourism and travel industry | |
Access and interpret product information | |
Provide advice on international destinations | |
Provide advice on Australian destinations | |
Sell tourism products and services | |
Prepare quotations | |
Book supplier products and services | |
Process travel-related documentation | |
Use a computerised reservations or operations system | |
Construct normal international airfares | |
Construct promotional international airfares | |
Provide service to customers | |
Show social and cultural sensitivity | |
Participate in safe work practices | |
Elective units | |
Communication and Teamwork | |
Build client relationships and business networks | |
Work effectively with others | |
Computer Operations and ICT Management | |
Create and use spreadsheets | |
Create and use databases | |
Design and produce business documents | |
Use business technology | |
E-Business | |
Use social media in a business | |
Environmental Sustainability | |
Participate in environmentally sustainable work practices | |
Finance | |
Maintain financial records | |
Process financial transactions | |
Human Resource Management | |
Coach others in job skills | |
Languages other than English | |
Conduct basic oral communication in a language other than English | |
Conduct routine oral communication in a language other than English | |
Tourism Sales and Operations | |
Process reservations | |
Source airfares for domestic flights | |
Construct advanced international airfares | |
Administer billing and settlement plans | |
Provide specialist advice on cruises | |
Work Health and Safety | |
Identify hazards, assess and control safety risks |