Certificate IV in Information Technology (Support)
Description
This qualification provides the skills and knowledge for an individual to be competent in a variety of information technology support roles including database administration. The qualification has a strong ICT base of 12 common core units with the potential for inclusion of a range of broader support, help desk and database units to suit particular needs.
The qualification replaces 3 Certificate IV in IT 'support' qualifications from ICA99 Version 3 and incorporates the database qualification from ICA99, specifically:
It has 2 specialist streams with direct relevance to workplace roles.
Database Administration Stream This stream develops skills in the administration of commercial database systems and could provide database support to an organisation. There are several vendor courses that could potentially relate to this qualification and this stream provides logical entry into the Diploma of Information Technology (Database Design and Development).
Help Desk Stream A person selecting this stream would acquire skills and knowledge to undertake technical, client or product support and help desk activities that require a level of ICT technical expertise. The stream develops skills in defining, diagnosing and rectifying users needs and problems related to the use of hardware and software and with selection of network oriented electives could support a networked environment. It is the logical pathway from the ICA05 Certificate III in IT, Support stream and could provide logical entry into the Diploma of Information Technology (Systems Administration).
Job Roles
Small to medium enterprises (SMEs) will find the outcomes of this qualification useful at a technical specialist support level. ICT support job roles apply across all industries.
Possible job titles include:
Computer Technician
Customer Support
Customer Support Professional
Data Administrator
Database Administration Associate
Database Administrator
Help Desk
Help Desk Analyst
Help Desk Specialist
ICT Support&System Service Engineer
Information Centre Specialist
Information Systems Administrator
Information Systems Operator
Network Support Technician
PC Network Engineer
PC Support
PC Support Technician
PC Systems Coordinator
Product Support Engineer
Systems Administrator
Systems Engineer
Systems Support
Technical Support
Technical Support Engineer
Technical Support Representative
Technical Support Specialist
Technical Writer
User Support Technician
Prerequisite Requirements
A number of units within this qualification have prerequisites. These are detailed as follows:
Code and Title | Prerequisite units required |
ICAB4060B Identify physical database requirements | ICAA4041C Determine and confirm client business expectations and needs |
ICAB4136B Use structured query language to create database structures and manipulate data | ICAB4225B Automate processes |
ICAS4107B Manage resolution of system faults on a live system | ICAS3024B Provide basic system administration ICAT3025B Run standard diagnostic tests ICAT4221B Locate equipment, system and software faults |
ICAS4109B Evaluate system status | ICAT3025B Run standard diagnostic tests |
ICAS4114B Implement maintenance procedures | ICAT3025B Run standard diagnostic tests |
ICAS4125B Monitor and administer a database | ICAS3024B Provide basic system administration |