Subjects
Total number of units = 12
7 core units plus
5 elective units
The elective units consist of:
up to 5 may be from the electives below
up to 2 may be from a Diploma in the Financial Services Training Package, or any currently endorsed training package or accredited course
1 may be from an Advanced Diploma in the Financial Services Training Package, or any currently endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Core Units
BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control
FNSIGN404 Inspect damage and develop scope of work
FNSILA501 Plan and implement loss investigation
FNSILA502 Evaluate collected information
FNSILA503 Report findings and provide guidance to involved parties
FNSILA504 Negotiate and effect settlement
FNSISV405 Analyse insurance claims
Elective Units
Operations
BSBCOM603 Plan and establish compliance management systems
BSBMGT517 Manage operational plan
BSBSUS501 Develop workplace policy and procedures for sustainability
FNSIGN401 Provide technical guidance
FNSIGN402 Inspect quality of work
FNSIGN403 Estimate jobs
FNSIGN406 Inspect property for saleable items and determine their value
FNSILA505 Provide ancillary services
Client relationships
BSBCUS403 Implement customer service standards
BSBCUS501 Manage quality customer service
FNSCUS401 Participate in negotiations
FNSCUS402 Resolve disputes
FNSCUS505 Determine client requirements and expectations
FNSCUS506 Record and implement client instructions
FNSINC401 Apply principles of professional practice to work in the financial services industry