Certificate III in Mercantile Agents
This qualification is designed for job roles in the mercantile agents sector of the financial services industry.
This qualification is designed for job roles in the mercantile agents sector of the financial services industry.
12 units must be achieved:
8 core units
plus4 elective units
2 elective units must be selected from the elective units listed below.
The remaining 2 elective units may be selected from the elective units listed any endorsed Training Package or accredited course. Elective units may be selected from a Certificate III or Certificate IV qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
FNSCUS402A Resolve disputes
FNSINC301A Work effectively in the financial services industry
FNSMCA301A Collect debts
FNSMCA303A Serve legal process
FNSMCA304A Locate subjects
BSBFIA301A Maintain financial records
BSBFIA401A Prepare financial reports
BSBWOR204A Use business technology
Elective units of competency:
Collections
FNSMCA401A Develop and document case recommendations
FNSMCA402A Initiate legal recovery of debts
Process Serving and Repossession
FNSMCA302A Repossess property
General
BSBCMM301A Process customer complaints
BSBCOM402B Implement processes for the management of a breach in compliance requirements
BSBOHS201A Participate in OHS processes
BSBPMG407A Apply risk management techniques
FNSINC401A Apply principles of professional practice to work in the financial services industry
This qualification has three employment pathways for typical operational environments of mercantile agents. These cover:
collections
process serving
repossessions
The primary pathway from this qualification is entry level employment in the mercantile agent sector. Broader credit management learning building on this qualification such as Certificate IV in Credit management would support career progression.
Not applicable.
Not applicable.
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill | Industry/enterprise requirements for this qualification include: |
Communication | developing and writing reports to specifications using effective high level written and oral skills to negotiate resolutions using persuasive techniques and sound telephone techniques to achieve a satisfactory outcome for clients |
Teamwork | building rapport and trust with clients and liaising and cooperating with a wide range of persons clarifying with others tasks to be completed working with third party personnel to recover debts |
Problem solving | applying investigative skills to collect information, conduct searches and locate defaulters determining appropriate cost-effective recovery strategies using modelling tools to test assumptions against a variety of scenarios |
Initiative and enterprise | applying investigative skills to collect information, conduct searches and locate defaulters determining appropriate cost-effective recovery strategies using modelling tools to test assumptions against a variety of scenarios |
Planning and organising | contributing to the planning process by researching, analysing and validating information relating to debts developing and maintaining systems, records and reporting procedures maintaining files, managing information, and scheduling and coordinating competing tasks |
Self-management | managing own time and priorities and dealing with contingencies taking responsibility as required by work role and ensuring all organisational policies and procedures are followed taking personal responsibility for complying with legal obligations working within the legal, ethical and security considerations of the job role |
Learning | acquiring and applying knowledge of legislation and legal procedures applying learning to develop improved practices asking questions to clarify instructions developing and maintaining professional competency maintaining detailed field notes to reflect on approaches taken in resolving disputes using online help and manuals to solve basic technology problems |
Technology | using computer systems for research, store information and to generate reports using electronic communication devices and processes (e.g. using common business office equipment and monitoring its use and maintenance |