CSC40112 - Certificate IV in Correctional Practice
Certificate IV in Correctional Practice
This qualification covers the competencies allowing experienced staff to reflect advanced practice and greater team leadership roles. It allows staff to achieve recognition for specialist organisational roles and for pathways into management roles and cross-sector specialisations.
Electives may also be drawn from other Training Packages to reflect the work context and career plans of the individual. Electives should reflect the responsibilities of the individual and the job skills required for effective performance.
Subjects
18 units of competency are required for this qualification including:
5 core units
13 elective units
Choose a minimum of 10 elective from the list below.
Choose the remaining 3 elective units from the list below or from elsewhere within this Training Package, or from another endorsed Training Package, or from an Accredited Course.
All elective units selected from outside this qualification must be from an equivalent qualification level orhigher.
Elective units selected must not duplicate content already covered by other units in this qualification.
The following table contains a summary of the employability skills required by the correctional services industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Skill
Facets
Aspects of the skill that employers identify as important. The nature and application of these facets will vary depending on industry and job type.
Communication
use advanced communication strategies for interacting with internal and external clients, colleagues and managers requiring security of information
use a wide range of communication styles that respect and reflect the diversity of the workplace and client groups
communicate using language and styles that take into account workplace diversity; adapting communication styles to the audience
communicate in a manner that is sensitive to special needs, such as language and literacy issues
use expression and language that is clear, concise and appropriate to the occasion and requirements
implement consultation processes to encourage employees to contribute to issues related to their work
relay feedback in regard to work team outcomes
ensure information is correct and authorised when communicating with the public and other services
follow policies and procedures that comply with legislation and organisational guidelines to maintain security, integrity and confidentiality of information
collect, organise, record and report information according to organisational procedures and defined guidelines, using a range of standard and complex information systems
Teamwork
contribute to development and maintenance of workplace relationships and networks that provide identifiable benefits for work group and organisation
contribute to a productive and harmonious work environment by completing tasks and contributing to team goals in a constructive and cooperative manner
regularly review workplace outcomes for possible improvement, through consultation
represent and promote organisation in a manner consistent with organisation's philosophy, objectives and statutory and ethical obligations
promote workplace diversity and its contribution to effective work practices
contribute to diversity outcomes, demonstrating respect for differences in personal values
use collaborative planning to integrate individual plans, build working relationships, identify work methods and practices, and negotiate goals and outcomes to implement plans in consultation with others
provide feedback to work group members in regard to quality of client service delivery
encourage others to comply with legislative requirements, including taking action on non-compliance
encourage identification and acknowledgement of problems and issues likely to impact on work group
Problem solving
implement and review client and offender services
assess client and offender needs
address complex workplace issues, managing conflict and workplace performance relevant to level of responsibility
identify, evaluate and resolve problems through discussion, negotiation, consultation and cooperation in the work group
take action to rectify problems within scope of organisational requirements and relevant legislation
deliver and monitor service to clients and offenders, identifying and understanding client and offender needs that influence service requirements
identify and define special needs, including:
identifying areas of risk or concern
delivering tailored services
monitoring, improving and reviewing service delivery
collect and analyse information to achieve work unit objectives and meet client needs, including:
identifying and collecting information
analysing and interpreting information
developing and applying workable solutions
presenting and maintaining information
ensuring contradictions, inconsistencies and lack of clarity are identified and addressed to ensure reliability of information
resolve difficult interpersonal situations and address conflicts that may arise in day-to-day work activities, including:
identifying cause of conflict
establishing and implementing strategies for dealing with conflict
evaluating response and outcomes
ensure strategies for resolution of conflict take account of social and cultural differences and are in line with organisational policies and procedures
identify existing and potential hazards in the work area and ensure they are dealt with and reported to designated personnel according to workplace procedures
Initiative and enterprise
interact with professional and community contacts in a manner that ensures a professional and positive image of organisation, its services and its staff
challenge behaviour and attitudes that are inconsistent with this image, or are unprofessional or inappropriate
formulate conclusions, recommendations and outcomes consistently using available information that has been consulted upon and validated
justify conclusions with evidence and present them in a suitable style and format
identify, value and respond to diversity within the workplace in accordance with legislation, policy and guidelines
Planning and organising
develop and implement work unit plans at both the work unit and individual level to achieve results through planning
participate in the planning activities of work unit, preparing individual work plans, and implementing and evaluating work plans
plan and organise inquiries, ensuring information is prepared accurately and in a timely manner
organise available resources at a senior operative rather than managerial level to facilitate achievement of work unit objectives
acquire and apply available resources, monitoring and reporting on resource usage and maintaining resources
apply relevant legislation, including OHS and environmental requirements in the context of resource usage, storage and maintenance
implement processes to ensure that issues raised within work group are resolved promptly or referred to relevant personnel
explore work group diversity to identify attributes that may be of benefit to organisation
determine purpose, process and expectations of inquiries, negotiating agreement of these with key people
gather information from a variety of sources and check for validity, accuracy and relevance
gather, sort, collate and prioritise information according to purpose and issues of the inquiry
Self-management
maintain behaviour and presentation that presents organisation and service in a positive and professional manner and promotes aims and objectives through consistency of conduct
treat internal and external contacts with integrity, respect and empathy
use organisation's social, ethical and business standards to develop and maintain effective relationships
build trust and confidence of colleagues, clients and outside contacts through competent performance
ensure compliance with public sector legislation, policies and guidelines relating to workplace diversity, and reflect and demonstrate these in personal conduct
ensure work practices acknowledge and reflect workplace diversity and benefit workplace activities, stakeholder relationships and outcomes
Learning
review and assess skills and knowledge and make use of training opportunities to develop own personal performance
maintain currency of knowledge by reviewing new procedures and seeking contributions from internal and external sources regarding development and refining of new ideas and approaches
seek and use feedback from clients, work group and supervisors to improve personal effectiveness
guide and support colleagues in workplace learning
identify learning from workplace experiences, share outcomes with others and transfer them to other initiatives
identify and promote training and awareness programs to encourage and support skills development and advanced practice of others
Technology
use a range of workplace equipment and technology for a variety of applications according to procedures and guidelines
use a range of specific equipment and technology as required by specialist functions, including:
security monitoring devices
screening devices
restraint equipment
defensive tactics equipment
firearms
search equipment
protective equipment
Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the correctional services industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.
This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.